On October 6th at 1 p.m. EDT, MeriTalk and RightNow will host a complimentary Webcast to discuss the findings of the study, ways agencies can improve their customer service, and best practices that agencies can learn from the private sector in order to provide greater value to the American people. Panelists: Rebecca Hovey [Moderator], Account Director, MeriTalk Sheila Campbell, Director, Center for Customer Service Excellence, Office of Citize...