Poised to become the dominant computing model over the next 24 months, the cloud is everywhere. What about your security? Freed from the bounds of traditional infrastructure and legacy processes, developers and cloud native organizations are innovating more rapidly, independently, and at greater scale as they build new cloud native applications and services. At the same time, organizations are moving to update their IT infrastructure and opera...

Every two years, Forrester surveys the market on digital process automation trends. The 2020 survey results confirm an increased focus on the role of process automation in supporting strategic objectives like digital transformation initiatives and improved customer experience. The 2020 survey contains pre- and post-COVID-19 analysis and reinforces the critical role of process automation. Key takeaways: Process automation is no longer about cos...

The pandemic recession will clearly cause US tech spending to contract — the question is by how much and in which areas. Drawing on the latest data, this webinar provides Forrester’s forecasts for the US tech market in 2020 and 2021. Our forecast covers the major tech categories as well as the outlook for specific software, services, and hardware products. Key takeaways: Scenario A of a sharp but short drop in tech spending in 2020...

Everyone wants a better experience with their government. Residents bring rising customer experience (CX) expectations to their interactions with government agencies, while the agency workforce craves a more empowering employee experience (EX). To thrive in this disruptive environment, government agencies must embrace a systematic approach to CX and EX. Join Forrester’s top government and EX experts for an exclusive breakfast event to le...

History shows it is a question of not if but when an organization will be breached. The true question is: How can you withstand a cyberattack when it happens? During this Breakfast Symposium, speakers will present key concepts for building a more cyber resilient future – one of which is the concept of Zero Trust. Zero Trust security is based on the principle of "never trust, always verify." Trust nothing inside or outside your perimeter....

Join us to learn how to overcome the unique obstacles that government agencies face in improving CX and deliver experiences that drive customer compliance and engagement. Topics will include presentations on integrating new platforms like bots and artificial intelligence, creating innovative customer journeys, and creating and nurturing a customer experience drive culture. 15+ sessions featuring industry experts and Forrester analysts....

In the age of the customer, winning requires innovation in customer engagement. And the key to innovation is software. This Forum will help you identify new software opportunities and meet them head-on. It will empower you to deliver on your company's engagement strategies — by accelerating development processes, creating digital experiences, reaching mobile customers, and exploiting analytics and big data. You’ll walk away knowing...

In a customer-centric world, designing, architecting, building, and deploying processes and applications simply based on "business" requirements no longer works. Leading organizations need to take an outside-in approach, where overall customer experience (CX) takes the front seat, and is not treated as a byproduct. But CX is a fluid environment, where organizations need to react almost instantly as customers demand prompt responses to their ev...