We are thrilled to invite you to a customized webinar exploring new solutions to take student experience to the next level at the University of California. Join us for an enlightening session as we delve into recent advances in personalized engagement, seamless interactions, and empowered customer journeys that cater to the unique needs of a diverse and digital-native (or “demanding”) student body. During this informative session,...

Join us on Septemer 29th as we uncover how Genesys and GTS are providing digital experiences and cultivating successful student experience outcomes. As learning environments evolve to meet the challenges faced by students and education institutions, one thing remains clear, you need a reliable and efficient learning platform. That is why Genesys & GTS have come together to create a digital service center students can rely on. During our we...

Join GTS and Genesys to learn how to empower your students by meeting their digital learning needs! It's no secret that today's learning environment for students is extremely reliant on the latest digital technology. Because of rapidly evolving digital technology, having reliable and efficient learning platforms is integral to a succesfull education. That's why Genesys & GTS have come together to create a digital service center students ca...

Contact centers managers across all verticals want technology that not only streamlines remote agent productivity but also enhances security. One way to do this is with active voice biometrics authentication that occurs in an IVR — before a caller is even transferred to an agent. In this webinar, we’ll explore how implementing automation, self-service and robust security practices removes the burden on remote agents — especia...

Voice technology is transforming the customer experience in the contact center for the better. Gone are the days when voice wasn’t accurate enough or available in enough languages. Having accurate any-context speech recognition at the foundation of your automation technologies can enhance and change the way you operate your contact center. And that can empower you to deliver exceptional customer experiences. In this webinar, Piet Knight...

To protect the health and safety of attendees, this event has been rescheduled due to COVID-19 concerns. New Dates: 11/17-11/20/2020 An All New Xperience This is not the typical user conference. Xperience 2020 is tailored to your innovation journey and supports you with the right people, information and experiences to get you where you need to be. If you are a customer experience leader and transformation is on your agenda, you’ve come...

Xperience19 is the customer event of the year. Learn about emerging technologies, talk with peers, explore the future of customer experience, and in the process, learn to make every moment count. That’s not only our event theme, it’s our promise to you. Make every moment count at Xperience19 and from every day forward as you engage with customers and take their experiences to new heights. At Xperience19 you’ll learn about pr...