Do you get performance anxiety about performance reviews? A lot of people do. These conversations can be difficult for both the supervisor and employee. But annual performance reviews, in particular, can play a vital role in helping employees grow in their jobs and align with the needs of the organization. Join us online Tuesday, Dec. 20, at 2 p.m. ET/11 a.m. PT, as we discuss five ways that you can improve the quality of annual reviews, both...

The annual ritual of setting performance goals for your employees can go one of two ways: It can be a check-the-box exercise that is endured and then forgotten, or it can be an opportunity to help employees understand how their personal goals intersect with the larger goals of their team and the organization. Join us online Monday, Dec. 19 at 4 p.m. ET/1 p.m. PT to hear from a government expert on how to make goal-setting a meaningful, collabo...

We’ve all taken customer satisfaction surveys before, where you’re asked to gauge your experience on a scale from a happy face to a sad face. But those kinds of metrics are often limiting and don’t offer much insight into your customer experience (CX). As the government moves forward with the President’s Executive Order on Customer Experience, agencies are struggling with how to quantify and measure a good experience. J...

Building the state and local workforce of the future has been an ongoing effort with varied outcomes. But as the demands, expectations, workforce makeup and resources shift, so must game plans. At stake: a skilled, modern and inclusive government adept at serving the community equitably and with urgency. Join us online Wednesday, Nov. 10 from 2-2:50 p.m. ET/11-11:50 a.m. PT to hear government and industry experts discuss the in-demand tech and...

In just two months, the new year will be upon us. For government agencies, it’s a chance to reset and prioritize goals and objectives. How is your organization planning for success in 2023? Join us online Wednesday, Nov. 9 from 10 a.m.-2:10 p.m. ET/7-11:10 a.m. PT as we speak with government and industry experts about where the focus should be in 2023. We’ll walk through topics like technology investments, management efforts and tr...

Let’s face it, sometimes having a conversation with your direct reports isn’t easy. Whether you are providing critical feedback, sharing a new direction the agency is taking or even changing around the workday schedule, critical conversations can be taxing on everyone involved. But there are ways to make them more impactful. Join us online Monday, Oct. 24 at 4 p.m. ET/1 p.m. PT to hear from a government expert about the steps you s...

Wouldn’t it be nice if every team you worked on, worked as hard or harder than you did? However, for a variety of reasons, many team leads find themselves working with unmotivated colleagues. Unfortunately, low morale can have a serious impact on employee engagement, well-being and productivity. Join us online Tuesday, Oct. 18 at 2 p.m. ET/11 a.m. PT to learn from a government expert about what it takes to truly motivate and unmotivated team.

Ready to take the next step in your professional development journey? Register now to join us online at the NextGen Virtual Training Summit: Supporting and Developing Gov Supervisors on Wednesday, Sept. 21, 2022.

Wouldn’t it be so easy if you started a job knowing everything about it? Sadly, that’s not the reality for any of us. Instead, we’re left to muddle through our first years, picking up tips and tricks along the way.But what if we could use our collective brainpower, our own experiences, to help out our new fellow supervisors?Join us online Monday, Sept 19 at 4 p.m. ET/1 p.m. PT to talk with your peers about your best practices...

There's no easy way to say this: Agencies can't keep up with their own technology advances. IT is so critical to how agencies manage their operations and deliver services, yet their staffing and other resources are perpetually constrained. It's simply not possible to ask the staff to manage all that complexity. Instead, governments must rely on technology to deliver services in the most efficient ways possible. One way is to use artificial int...