2018 was a landmark policy year for government customer experience. With new legislation passed by Congress, clarifying guidance issued from OMB, and strong priorities set by the President, providing great experiences has never been more important in government. But with all these visions in place, how do federal leaders actually achieve tangible results around CX? Join Medallia on April 24 for a special half-day summit dedicated to the craft...

A new era of global competition demands upgrades and additions to the tools that have ensured U.S. and allied security since World War II: diplomacy, international cooperation, technology, lethal force, and the promotion of ideals. Defense One will gather top leaders from the military, government, and private sectors to discuss and debate what comes next and how to prepare for it. Questions? Check out our FAQs here! For more information regard...

Our society is in the midst of a technological disruption, and artificial intelligence is at the helm. AI once was just a plot for a science fiction movie, but has now become a mainstream technology with real-world applications and large-scale investments. For organizations across all sectors, AI offers solutions and opportunities that can accelerate business processes, simplify IT operations, uncover new insights, and much more. Now more than...

The government has reached a technological tipping point.As agency missions evolve, the workforce must progress with it. In order to competitively recruit the best talent and become a top choice among potential employees, human resources technology must modernize to align with the mission, getting the right people in the right roles to achieve success and, ultimately, serve the taxpayer.Next-generation human resources technology can transform...

As technological advancements across the world rise at an unprecedented pace, the U.S. military is searching for tools and tricks to provide a tactical advantage against adversaries. This year, the Pentagon is taking leaps forward by bringing these technologies to the battlefield. The Army is streamlining the way it buys weapons through a “Futures Command,” which will focus on long-range precision fires, a new battlefield communica...

What makes you think?How can technology help make government work smarter?First, we need to understand what's happening related to AI, Blockchain, Cloud, Data and Security and other emerging technologies. It takes thinkers like you working together to understand how these next generation technologies will help us to modernize and secure our world—from ensuring mission readiness for the warfighter to building applications tailored to an...

Now is the time for government agencies to reimagine citizen and employee experiences. With IT modernization at the forefront of government transformation, agencies have a unique opportunity to drive efficiency and establish greater citizen and employee trust through mobile-friendly, personalized, and secure digital experiences. Join us at the 9th Annual Adobe Digital Government Symposium to hear government leaders and industry experts share b...

Government is in the midst of a technological sea of change. In an era when integrity of services is now simply the minimum expectation, old approaches to agency operations no longer fit today’s missions—let alone tomorrow’s. To be truly successful, agencies must transform processes to be more efficient, transparent, scalable and adaptable to ever-changing demands. The rapid pace of technology advancements can present boundle...

Like his predecessor, President Trump has made improving the efficiency and services of the federal government a priority of his administration. Agencies have designated senior customer experience advocates and invested in new technology, while Congress is working to enable the seamless collection of citizen feedback. However, despite several years of concentrated efforts to improve customer experience, the federal government remains the worst...

As geopolitical power shifts around the globe, the 5th Annual Defense One Summit will gather top military, foreign-policy, and intelligence leaders to discuss ideas and concerns about the future of American and global security. Topics that will be covered at the event include: The Air Force’s New Approach to Space Politics of National Security Distributed Firepower is Changing Maritime Warfare The CIA Looks to AI & Information Warfar...