2018 was a landmark policy year for government customer experience. With new legislation passed by Congress, clarifying guidance issued from OMB, and strong priorities set by the President, providing great experiences has never been more important in government. But with all these visions in place, how do federal leaders actually achieve tangible results around CX? Join Medallia on April 24 for a special half-day summit dedicated to the craft...

Government is more distributed than ever, with more than a quarter of employees having the option to telework, work from the field or log in from a satellite office. But with remote access to servers, networks and data come serious security concerns. So how can federal agencies empower off-network users while also protecting sensitive assets? Join us online on Thursday, March 21 from 2-3 p.m. ET/11 a.m.-noon PT, for an interactive discussion o...

Reducing homelessness is top of mind for governments and not-for-profit organizations. This pressing social issue requires the support and attention of multiple disciplines ranging from health, human service, law enforcement, and public works just to name a few. But in order to make progress addressing homelessness, gov needs accurate data collection, strong collaboration tools, advanced analytics for improved planning and response as well as...

While public speaking can be intimidating, it is a skill just like any other that can be practiced and perfected. Learning about best practices can reduce anxiety and make one a more engaging and effective speaker, with the presence to authentically connect with any audience. Join NextGen online on Wednesday, March 13 at 2:00 p.m. ET/11 a.m. PT to hear from experts who can help you transform into a confident and successful public speaker, no m...