Attention Human Resource Professionals, EEO Managers and Staff, Attorneys, Managers and Supervisors, State and Local Officials, Union Officials: Learn best practices and gain valuable knowledge for making those tough HR decisions. Senior EEOC staff and expert guest presenters cover a variety of employment discrimination issues. Agendas vary based on local priorites, but all seminars provide the latest updates on EEO laws and tips on preventing...

We are facing a citizen-centric revolution in the government interactions with the public. Evolution in how public officials go about their daily business of service has become the core pillar of this citizen experience revolution. From local to federal, administration leaders are rethinking and recreating what their mission delivery should be to keep pace with citizen expectations of interaction. IDGA is proud to present the Inaugural CX for...

(SOLD OUT) This seminar satifies the 8-hour annual training requirement for federal EEO Counselors and federal EEO Investigtors. This seminar has been awarded 7.5 HRCI credits. This seminar has been awarded 9 CLE Credits (Colorado) EEOC-Denver Agenda (This seminar will consist of 90-minute topic modules. Unless otherwise noted, modules will provide a legal review and panel discussion of the EEOC law specified. Legal review will be given by an...

2019 Training Seminars Charlotte, NC ~ May 17 & Richmond, VA ~ June 21 Theme: DIGITAL EEOLet’s face it, we live in a digital society…a world consumed with social media outlets, followings, followers, tweets, retweets, IMs, DMs, Facebook, snapchat, filters, google, facetime, texting, sexting, portal, gadgets, pics and so on and so on and so on. These actions are forever released into the universe and cannot be taken back. Dig...

Xperience19 is the customer event of the year. Learn about emerging technologies, talk with peers, explore the future of customer experience, and in the process, learn to make every moment count. That’s not only our event theme, it’s our promise to you. Make every moment count at Xperience19 and from every day forward as you engage with customers and take their experiences to new heights. At Xperience19 you’ll learn about pr...

Everyone wants a seamless customer experience and to get the information they need quickly, easily, and in the mode that works best for them. And the government agrees. In an effort to aid customer experience modernization, the White House released the “Delivering Government Solutions in the 21st Century, Reform Plan and Reorganization Recommendations” plan which outlines areas to be realigned to better serve constituents. How can...

Agenda - May 17, 2019Let’s face it, we live in a digital society…a world consumed with social media outlets, followings, followers, tweets, retweets, IMs, DMs, facebook, snapchat, filters, google, facetime, texting, sexting, pics and so on and so on and so on. These actions are forever released into the universe and cannot be taken back. Digital carelessness and lack of digital tact, can also cause liability, complaints, investig...

Graduate School USA offers this free half-day event to celebrate and educate those in the federal sector. Our second annual Federal Workforce Development Conference is designed to provide participants with information on how to help their agencies achieve their missions through innovative solutions. The conference will showcase how developing and cultivating effective solutions for everyday challenges improves productivity, quality, and teamwo...

Citizens are government’s most important responsibility, and when it comes to serving them, agencies need a comprehensive, constituent-focused strategy. But what specific elements should you take into account when creating a customer experience (CX) strategy at your agency? Join us online on Wednesday, May 8 from 2-3 p.m. ET/11 a.m.-noon PT for a panel on CX and how you can best serve your constituents. Government CX experts will discuss...

As part of our awesome GovLoop community, you're probably used to getting tons of resources and trainings for free. And now, along with our partner Dell Technologies, we're adding lunch to that list! Join us and your public service peers Wednesday, May 1 from 11 a.m. - 1 p.m. ET in Washington, D.C. for Food Trucks of Thanks! We know how hard you work in government and we want to do our part to say thank you and that we appreciate everything yo...