What do people look like when they are on your network or accessing a website or system? In most cases, a person is assigned a username, role and access rights that govern their interactions with the organization or agency. This controls what they can and cannot do within a network, application or website. But what should bots look like when they are operating on your network? Interestingly, a bot should not be treated differently: it must be...

This inaugural event is focused on the theme of digital inclusivity for women during this period of wieji—both unprecedented change and new opportunities—showcasing thought leaders in technology adoption. The common thread will be harnessing rapid technologic change to reinvent our futures. Transformative change leaders such as Microsoft, Biogen, Huawei, VMWare and Forbes (and many more!) are fully onboard as major sponsors. Use co...

The United States transitioned from just a recurring flu season to a full pandemic with the infiltration of the Corona Virus. This pandemic caused the healthcare system to turn upside down and develop new pathways, processes, and techniques for not only tending to and treating the COVID patients, but also treating the general populations with the daily medical and surgical conditions. So many changes occurred in the healthcare system in a very...

While we never know what the future holds, what makes the 2020-2021 academic year especially challenging is that we do not have a playbook for educating students in the middle of a pandemic. K-12 schools are trying to balance an operating plan with daily changes to evolving safety and health regulations. The current environment has dramatically accelerated the use of interactive communication tools, including teleconferencing, video, SMS/text,...

This October, Government Executive will celebrate Teddy Award winners through a special series of virtual events. Winners will be unveiled each day from October 6-8, 2020. Throughout the week, we'll be unveiling the winners in each category, as well as interviews and presentations from those federal and private sector leaders, including from the Department of Defense, Department of Health and Human Services, and more! Details about announcemen...

Public sector innovation is needed now more than ever before. Using new approaches – from policy design to service delivery, new technologies and better use of data – to improve the performance and responsiveness of the public sector is critical if we are to bounce back from the recent challenges we have all faced. To recover faster and better, we need to collaborate, share ideas and accelerate innovation in the public sector, ulti...

Improving the customer experience has been a federal focal point for several years now, but many organizations still struggle with turning basic goals like "better design" and "meet digital natives' expectations" into a practical program to improve CX. In this GCN editorial webcast, GCN editors will speak with CX experts within government about what's worked for them, and how to make sure CX investments pay dividends across the enterprise. Thi...

The Office of Management and Budget has established a Cross-Agency Priority Goal charging government to provide a modern, streamlined, and responsive customer experience across public sector organization. Government executives are embracing the concept of customer experience as a means to improve the usability and reliability of critical digital services like patent services, veterans’ benefit delivery, student loans, disaster aid, and t...

LA Country Registrar-Recorder/County Clerk’s Office embarked on an aggressive path to improve the voter experience for over 5.4 million registered voters spanning 4,100 square miles and 13 different languages. Named “Voting Solutions for All People” (VSAP), this initiative brought over 30,000 digital ballot marking devices and 8,000 digital pollbooks to be deployed across nearly 1,000 voting centers. Learn how Cherwell helped...

To protect the health and safety of attendees, this event has been moved to online-only due to COVID-19 concerns. New Dates: 6/23-6/24/2020 You are Invited to Join Us at our Virtual Summit! For the past 25 years WITI has held a Summit in the Silicon Valley that brings together the incredible minds of women in technology. From the first computers being honored at our Hall of Fame Awards night and Gloria Steinem inspiring WITI women to reach for...