Let’s step inside the minds of government’s top performers and discover how their communication strategies are reaching more people, keeping them engaged, and providing them with the right message at the right time — in the right medium. Join us on September 26th for a free webinar if you’ve ever wondered: Is there a better subject line for this email? What or how much content should I put in this email? Am I sending co...

A recent study cites that, “difficulty finding information and clarity of communications are the primary drivers of customer burden". A similar study cites, "39% of SLG leaders grade their department’s ability to deliver excellent, equitable, and secure citizen services an 'A'”. Alleviating customer burden can be challenging. Join Granicus for a complimentary webinar to hear from a government experience expert about how antic...

Successful digital service adoption begins long before submitting a form. Agencies best position themselves to ensure seamless adoption when they create awareness campaigns highlighting program benefits, and journey map the user’s experience through the process. Join Granicus for a complimentary webinar that underscores the value of multi-channel, customized communications strategies that attract individuals to program enrollment. Specif...

Creating seamless customer experiences (CX) has become vital for organizations looking to impact agency service adoption. Understanding and taking the steps to reduce barriers that prevent digital service adoption requires government agencies to provide intuitive and thoughtful digital experiences that guide individuals through the enrollment process. Join Granicus for a complimentary webinar where experts will explore common barriers that imp...

With significant increases in both public record request volume and response complexity, spending excess time on requests for audio and video will inevitably shift staff focus from other priorities. From fielding the initial request online to flying through an automated redaction process and providing a secure, defensible response, communities across the country have embraced technology to simply the request management process for public recor...

The digital transformation of the public sector continues to increase, presenting leaders at all government levels the opportunity to redefine how they foster engagement with the public. By aligning digital communications to the customer’s journey, government can better manage expectations, guide progress, increase awareness, drive adoption, and measure outcomes. Watch a complimentary on-demand webinar to discover ways that you and your...