Each department and agency exists to deliver some kind of service to a constituency - whether that be citizens, other agencies, foreign governments, or mission partners. ServiceNow is supporting the Federal Government by applying our digital workflows which address questions such as "what are you providing to whom" and "how is it requested and tracked to resolution". Join us on Thursday, October 27th for this unique event where two ServiceNow...

For Federal agencies, modern contact centers are essential to delivering better, faster government services. These digital channels are the first touchpoint for collaboration with one another, with citizens and service members, and with industry partners – and ensuring a positive customer experience is essential to success. So, how can teams modernize their digital services to drive efficiency and step up service delivery? Join MeriTalk...

2020 demonstrated that supporting digital citizen services is more important than ever. Citizens turned to the state, local, and regional governments for answers to urgent questions, and they expected a consumer-like service experience to help them find those answers. It's crucial that state and local governments streamline processes and provide efficient, intuitive digital-first experiences to their citizens, residents, and businesses. Join S...

Today's Leading organizations move fast - and so do their customers and the needs of their customers. Disparate applications and disconnected processes can have an adverse effect on the health of the business. It is extremely critical that Customer Service Executives have a single system of action to prioritize work and make sure that the entire organization is working toward the same common goal.

The shift from “Cloud First” to “Cloud Smart” enables agencies to really think about their processes and workloads and create new workflow efficiencies along with realizing the cost efficiencies of cloud. As government has embraced cloud, they have learned it is more than simply a hosting solution. It is a way to create dynamic workflows that power digital transformation.This webinar will use examples of real-world impl...

Enterprise organizations move fast - and so do their customers and the needs of their customers. Disparate applications and disconnected processes can have an adverse effect on the health of the business. It is extremely critical that Customer Service Executives have a single system of action to prioritize work and make sure that the entire organization is working toward the same common goal.

Steps toward a smarter, faster ServiceNow implementation To make your world of work, work better, you rely on a lot of information from different parts of ServiceNow. But what if you had all of the information you need in one place—for your workplace and for you? And what if you could access what you need based on role, workflow, or a simple Google-like search? And what if you could discover things you didn’t even know that you nee...