In October 2015, the Office of Management and Budget (OMB) and the General Services Administration (GSA) announced the first-ever government-wide operating model for shared services, including the establishment of the Shared Services Governance Board (SSGB) and creation of the Office of Unified Shared Services Management (USSM). See official White House announcement. On May 4th, OMB issued guidance to agencies on Improving Administrative Funct...

We're headed to San Diego! Join ServiceNow and your peers to learn how to manage, enable and operate everything as a service. During this half-day event we'll cover: Enterprise Service Management -- By placing a service-oriented lens on the tasks and processes that make up the day-to-day work life, we enable you to focus on creating a modern work environment. Our service model automates the flow of work, removing email and spreadsheets, so you...

Join ServiceNow and your peers to learn how to manage, enable and operate everything as a service. During this technology workshop you will hear from our experts and industry partners about how ServiceNow is changing the way people work by providing a modern, flexible and easily configurable platform.REGISTER NOW Date: Wednesday, June 1, 2016Time: 8:30 am - 3:00 pm UTCLocation: Wyndham Garden Hotel Austin 3401 South IH-35 Austin, TX 78741 At t...

Join ServiceNow and Carahsoft for a complimentary webcast to learn how to manage, enable and operate everything as a service.Register for this webcast to hear experts in IT Service Management and IT Operations Management discuss IT challenges and more, providing a Service Operations Maturity Model that anyone can use to gauge their organization’s current and future state.Attendees will learn: Strategies to drive toward these outcomes, s...

During this half day seminar you will learn about:Enterprise Service ManagementBy placing a service-oriented lens on the tasks and processes that make up the day-to-day work life, we enable you to focus on creating a modern work environment. Our service model automates the flow of work, removing email and spreadsheets, so you can streamline the delivery and management of services. HR/Personnel Service Management - Create a system of engagement...

Enterprise Service ManagementBy placing a service-oriented lens on the tasks and processes that make up the day-to-day work life, we enable you to focus on creating a modern work environment. Our service model automates the flow of work, removing email and spreadsheets, so you can streamline the delivery and management of services. HR/Personnel Service Management - Create a system of engagement that complements existing applications for core H...

Some of the discussed challenges at the recent GovLoop FITARA Executive Roundtable included the absence of real-time data to help CIO's paint an accurate picture of the health of IT services, or the difficulties in quantifying IT efficiencies and calculating the true costs of IT when there is no formal process for managing the steady flow of new demand relative to active IT projects.ServiceNow would like to give you an opportunity to drill dow...

Ever wonder where your IT organization stands today when it comes to its ability to provide outstanding delivery of services to its customers? Is the stack of incident tickets growing? Are there recurring problems without insight on their cause? If an outage occurs, how long does it take to resolve it and mitigate the root cause? Are service delivery challenges impacting budget - and worse, impacting IT's internal reputation? The symptoms may...

Used as a guideline, gap analysis, or road map of "must haves" for IT enterprises to be transformational, the Service Operations Maturity Model can help IT management cross-functionally to rapidly achieve a wide variety of measurable successes without over-spending already tight budgets. This seminar will provide actionable information on how Visibility, Availability, and Agility in Service-Oriented Operations can extend their investments in...

Ever wonder where your IT organization stands today when it comes to its ability to provide outstanding delivery of services to its customers? Is the stack of incident tickets growing? Are there recurring problems without insight on their cause? If an outage occurs, how long does it take to resolve it and mitigate the root cause? Are service delivery challenges impacting budget - and worse, impacting IT's internal reputation? The symptoms may...