We’re creating great citizen and employee experiences. We’re revolutionizing high-impact services with intuitive automation and together – we’re accelerating our country’s digital evolution. It’s transformation reimagined. At the ServiceNow Federal Forum, explore how Federal innovators are connecting people, processes, and technology to innovate at scale, deliver value faster, and simply work better.

Despite the government’s best efforts to elevate customer experience - aging technology, paper forms, manual processes, and siloed data are often to blame for latency and inefficiency. These conditions work against the mission of government leading to increased time to response, slow innovation, and poor stakeholder experiences. ServiceNow is helping government agencies speed up their digital transformation through our Public Sector Digi...

U.S. Customs and Border Protection (CBP) has a unique mission to "protect the American people, safeguard our borders, and enhance the nation's economic prosperity." What is not unique to CBP among its government peers is that the agency is often asked to do this difficult job with aging or antiquated systems and applications. Enter ServiceNow, the world's most robust workflow automation platform with low-code/no-code application development ca...

This demo explores how ServiceNow's IT Operations Management solution consolidates noise during an event storm by intelligent alert grouping and actionable insights that help you narrow down the possible root causes for an outage. Shorten MTTR by surfacing key insights in the knowledge base and by automating resolutions.

This demo explores how ServiceNow's Strategic Portfolio Management solution enables you to plan and manage strategic investments ensuring they are aligned to business strategy. Consolidate operational work in one place to make work execution easier so you can monitor the value of the work being delivered to drive better outcomes.

This demo explores how ServiceNow's Software Asset Management solution cuts software and cloud expenses by pinpointing shadow IT, reducing overlap, and optimizing licenses. Use automation and digital workflows to streamline management of software assets, feed critical asset data to the business, and prevent manual process errors.

This demo explores how ServiceNow's Security Incident Response solution enables teams to rapidly respond to evolving threats with Security Orchestration, Automation, and Response (SOAR) with context and AI for smart workflows. Use MITRE ATT&CK to investigate threats and partner with IT to prioritize and mitigate based on potential business impact to close gaps.

This demo explores how ServiceNow's HR Service Delivery solution helps deliver the right experience to employees anywhere. Ensure your employees stay connected with what they need, when they need it, whether it's through the web, mobile apps, or virtual agent conversations. All while transforming complex business processes into scalable services and support for employees, improving operational efficiency with automated workflows.

This demo explores how ServiceNow's Public Sector Digital Services solution enables public sector agencies to modernize and speed up the delivery of services to constituents. This application, which includes a data model and workflows, enables your organization to speed up innovation, deliver a better constituent experience, and resolve constituent issues faster.

This demo explores how ServiceNow's Customer Experience solution brings people, systems, and data into one System of Action to solve a customer's issue quickly. With full transparency into the case details, anyone in the company has visibility into where things sit – while informing the customer along the way.