During this webinar attendees will learn: The background and obligations of FOIA and other open records requests The limitations and possible risks of performing manual searches to retrieve records and information How to pinpoint the location of records and information to then collect and review findings How the right tool can simplify the retrieval of information in the event of an open record request

There are many different best practices and recommendations when it comes to what governments should be doing to manage their relief funds, like those from the American Rescue Plan Act (ARPA) and the Coronavirus Aid and Economic Security Act (CARES Act), but what are governments actually doing? What are their focus areas when it comes to funding allocations? What's the best approach to get started? And more importantly, what are the citizens...

Wouldn't it be convenient if your agency could have an easy-to-remember call number instead of a hard-to-remember 10-digit number? What if you didn't have to change, disconnect, or alter your current phone system at all? FastDial is the national, exclusive provider of virtual extension vanity numbers. A FastDial number consists of a three to five-digit number for rapid dialing. For example, you can reach the U.S. Navy simply by dialing #NAVY...

In today's rapidly evolving landscape, you live in two places, your city and online. A smart city model does the work of connecting your physical space to the digital world, using state-of-the-art technology to intertwine the business of government with the interest of citizens. From faster traffic to improved permitting, adopting the smart city model will make your city a better place to live, online and off. Implementing smart city initiati...

The pandemic was a driving force for agencies at every level of government in providing the necessary digital services to constituents and employees. Many agencies converted legacy processes in a matter of weeks that would have previously expected to take years. Now that improved processes are in place, how can agencies continue to expand their reach, propel innovation, and further drive digital services to be easily accessible, seamless, and...

The pandemic was a driving force for agencies at every level of government in providing the necessary digital services to constituents and employees. Many agencies converted legacy processes in a matter of weeks that would have previously expected to take years. Now that improved processes are in place, how can agencies continue to expand their reach, propel innovation, and further drive digital services to be easily accessible, seamless, and...

The pandemic was a driving force for agencies at every level of government in providing the necessary digital services to constituents and employees. Many agencies converted legacy processes in a matter of weeks that would have previously expected to take years. Now that improved processes are in place, how can agencies continue to expand their reach, propel innovation, and further drive digital services to be easily accessible, seamless, and...

With many government agencies going through extraordinary change, online learning has become a front and center focus. Now that instructors and enablement teams are moving everything online, creating an engaging virtual learning environment has never been more vital, especially when educating your constituents. Educate citizens and drive civic engagement with Adobe Captivate Prime, a next-generation learning management system (LMS) that can ea...

Join NVIDIA and partners to hear how language-based AI solutions (natural language processing or NLP) are making an impact in law enforcement and citizen services today. We will share commercially available technologies for off-line real time language translation, speech to text transcription, named entity voice recognition search, audio file search and more. This webinar is hosted by Carahsoft, NVIDIA’s public sector distributor, and De...

Better with Bots: Automating Your Contact Center Do you know how many citizens feel dissatisfied and frustrated after engaging with your customer service center? Are citizens and agency staff waiting long enough to wonder why things take so long? Are your first contact resolution numbers low and do you pay the cost of escalation to Tier II because Tier I is pressured to get off the phone? Citizen contact centers, help desk, service desk, custo...