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Digital Transformation: Evolving Techno...
Today’s consumers are connected, informed, and tech-savvy. They expect their favorite companies to provide exceptional and innovative customer service online. Those expectations now apply to consumers as citizens – they want government agencies at all levels to offer service and support whenever they might need it, and offer a seamless experience across the board. This represents a major shift in how agencies approach their mission...
May 21, 2021
Organizer: FEDINSIDER
Location: Webcast
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Smart Buildings, Smarter Decisions Webc...
Join KPMG for Part 1 of a webcast series focusing on how smart building technology can contribute to an outstanding customer experience, as well as drive improved decision-making for owners and operators in various segments of commercial real estate, from an office perspective. In these dynamic discussions, we highlight the new challenges faced by real estate organizations as they look to integrate smart building systems to improve operational...
May 11, 2021
Organizer: KPMG
Location: Webcast
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Customer Experience Conference @930gov 2021
DGI’s 21st annual Government Customer Experience Conference will explore the policies, applications and technologies involved with improving customer and employee experience with the ultimate goal of improving citizen services. This annual event is focused on improving customer experience and citizen engagement through all aspects of serving citizens: onsite, online, social media, mobile, contact center operations, and more. The 2021 Gov...
May 6, 2021
Organizer: Digital Government Institute
Location: Webcast
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Composable Infrastructure for Advanced,...
Today's siloed data center infrastructures are not capable of meeting the dynamic requirements of AI-driven research and development applications that simply do not care about the sales cycle for servers such as NVMe, NICs, GPUs, and other accelerator technologies. New software-defined architectures, such as composable infrastructure, are providing a way to make the most of valuable hardware resources, eliminating silos for data performance, a...
May 5, 2021
Organizer: Liqid Government Team at Carahsoft
Location: Webcast
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Power of Proactive Outreach and Custome...
Join us, Adobe, Accenture, and your industry peers from the Department of Treasury to discover how to modernize your communications, engage citizens more effectively, and deliver relevant information to everyone your serve. During this complimentary webinar, Adobe and Accenture will discuss current trends in the federal customer experience (CX) landscape and how they might impact and influence your digital transformation. Specially, this sessi...
April 22, 2021
Organizer: Adobe Government Team at Carahsoft
Location: Webcast
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Using Data and Digital Services to Improve CX
A key component of Government CX success is leveraging available agency data to develop services which deliver an optimal, measurable, targeted, personalized customer experience. In this webinar we will demonstrate how one agency is utilizing data to implement digital services to improve internal and external CX. Topics covered include how CX projects are identified, teamwork required, digital service development and implementation, and associ...
March 11, 2021
Organizer: Digital Government Institute
Location: Webcast
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Bots are People, Too
What do people look like when they are on your network or accessing a website or system? In most cases, a person is assigned a username, role and access rights that govern their interactions with the organization or agency. This controls what they can and cannot do within a network, application or website. But what should bots look like when they are operating on your network? Interestingly, a bot should not be treated differently: it must be...
March 10, 2021
Organizer: ACT-IAC
Location: Webcast
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Chief Experience Officers & Chief Infor...
Customer experience (CX) has been embraced by many private sector organizations to help stand apart from the competition and improve customer loyalty. Its growth in the public sector has been accelerating as well, and currently over 22 federal agencies have established some form of formal CX function. Will Congress standardize federal agency organizational design to include a CXO, following the precedent of CFO’s, CIO’s or, most re...
March 3, 2021
Organizer: ACT-IAC
Location: Webcast
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Delivering Customer Value Through Enter...
The practice of architecture (enterprise, business, data, etc.) needs a services-based approach to provide business-outcome focused results. Architecture services communicate the business value of architecture to stakeholders concerned about issues such as cloud migration, improving citizen experience, cloud security, and more. Participants will learn how to organize architecture services into discreet plays to ensure delivery consistency. Ind...
February 25, 2021
Organizer: Digital Government Institute
Location: Webcast
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Adobe Experience Makers DHS Workshop Se...
Government agencies are rebuilding their digital experiences with citizens and employees in mind. Through innovative and reliable programs, Adobe has been assisting in these efforts by offering solutions that increase efficiency and deliver memorable experiences to citizens, all while protecting confidential data and information within the public sector.Join us for just one or all three webinars in our Department of Homeland Security workshop...
February 25, 2021
Organizer: Adobe Government Team at Carahsoft
Location: Webcast
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