The stakes for artificial intelligence (AI) are so high — geopolitically, economically and societally — that governments and enterprises alike must establish a determined approach to responsible innovation and policies. Gartner predicts that by 2027, the productivity value of AI will be recognized as a primary economic indicator of national power. The level of excitement for — and fear of — AI and generative AI (genAI)...

Generative AI (GenAI) has significantly raised organizations' awareness when it comes to the power of AI techniques. After a year of experimentation, 2024 is the year of action. AI engineering unites various disciplines from across the organization to tame the AI hype while providing a clearer path to value when operationalizing the combination of multiple AI techniques (including GenAI models). It also includes responsible AI, dealing with ri...

Generative AI (GenAI) should be seen by digital business executive leaders as a maturing technology that provides an enormous opportunity to create and dominate new market categories. However, many organizations establish GenAI policies or steering committees that focus too much on managing risks at the cost of innovating in a dynamic market. Leaders must strike the right balance between the broadest efforts possible to innovate with the need...

Even as executive leaders steer their organizations through digital transformation, the next transformational frontier looms in the boardroom itself. The continued integration of evolving and emerging technologies, such as generative AI, boardbots and decision intelligence, will greatly alter the nature of leadership. How far can we take technology? Is leadership as human as we like to think? This could push executive leaders in two contrastin...

According to Gartner research, 90% of robotic process automation (RPA) vendors will offer generative-AI-assisted automation by 2025. RPA continues to grow its footprint and remains a popular software market as organizations look to improve operational efficiency with tactical automation. This complimentary Gartner IT webinar will explore the findings of the Gartner 2023 Magic Quadrant for Robotic Process Automation to help IT application leade...

Employees who believe that their jobs can be replaced by AI have a 27% lower intent to stay in their organization. At an average organization of 10,000 employees, this decrease in intent to stay costs 53 million USD per year in total costs and lost productivity. The impact of generative AI (GenAI) on jobs and workers will vary greatly depending on labor market dynamics and other demand drivers. This blend of certainty and uncertainty makes it...

Data and analytics leaders continue to face tight budgets and resources while trying to address new market disruptions around AI. Gartner's top predictions for data and analytics in 2024 provide a forward-looking perspective on how markets, skills, and organizations will evolve. These insights pave the way for developing robust strategies that not only adapt to evolving market and organizational contexts but also drive growth, spur innovation,...

Tech CEOs will face a world in transition in 2024, especially considering the explosion of generative AI (GenAI) technologies, funding challenges, and changing buyer preferences. How can Tech CEOs take advantage of the opportunities generated by these disruptions? What do they need to do to get faster than their competitors and achieve growth? Join this complimentary webinar to learn how to leverage GenAI to develop new products and raise fres...

As customer preferences shift and generative AI (GenAI) capabilities mature, customer service and support leaders face new challenges and opportunities. They must navigate an evolving landscape that includes dynamic self-service options, the impactful use of GenAI, and strategies for holistic customer journeys. The Gartner 2024 Priorities Survey provides critical insights by identifying key challenges and priorities for service and support lea...

Technology, especially generative AI (GenAI), continues to shape the nature of customers and customer experience. IT leaders continue to optimize and invest in their customer relationship management (CRM) strategy, digital experience, and customer experience initiatives. Join our experts in this complimentary Gartner webinar as they explore three predictions that showcase the impacts of machine customers, AI, and composability on the CRM and c...