Public sector organizations must take a digital-first approach to digital engagement. While great digital experiences enhance relationships, poor digital experiences or lack of transparency can damage them. Join Salesforce and Accenture Federal Services on June 29th to hear from not one, not two, but three Salesforce Trailblazers about how they're driving efficiencies, improving digital experiences, and increasing employee, customer, & cro...

Since service is the front line of every customer engagement, modernizing the Call Center is more strategic than ever. Agents and Call Center leaders are expecting more out of standard channels such as Voice and Email and looking to expand into digital channels such as Messaging, Chat, and Bots. What should agencies consider when adopting automation to handle routine inquiries and enabling Agents to handle more complex cases?Join Salesforce's...

LNB Solutions, the creators of Kinship, have partnered with Salesforce and S-Docs to introduce an Enterprise Case & Financial Management Solution for Health & Human Services Agencies. Join us on April 7th to learn more.Kinship is a Commercial-Off-The-Shelf (COTS) Case & Financial Management solution customized for State & Local Government Departments of Health & Human Services and is designed to meet the needs of the divers...

In November, President Biden signed the Infrastructure Investment and Jobs Act which added more than $500B in infrastructure spending. It is expected that more funding will be made available for additional infrastructure investments once the FY22 Federal Budget is passed, and the majority of these funds will be spent through grants and loans in new and existing programs. Learn how Salesforce can help agencies modernize the Grants Management Pr...

Generating licenses, permits, and conducting inspections is a critical part of government agencies' functions. Every constituent - from a resident building a new home to a farmer needing to import and transport goods - needs to easily apply for the right permits in order to get business done. Manual intervention and paperwork slow down the process, causing delays and inefficiencies. Tune in to learn how digitizing the steps, agencies can rapid...

For more than two years the COVID-19 public health emergency has continued to present unprecedented challenges for government agencies providing citizens with health coverage. While finally, an end to the pandemic is in sight, citizens will continue to hold the government to high standards of communication - demanding speed, efficiency, and accuracy when it comes to the continuation of their post pandemic health care needs. Join Salesforce to...

Disconnected systems, applications, and data have created an extremely fragmented healthcare journey for providers and patients alike. A truly connected healthcare experience, one that revolves around a patient and their needs, is foundational for the future of healthcare. Regulatory requirements, APIs, and Fast Healthcare Interoperability Resources (FHIR) enable interoperability at scale. Join Salesforce's Sean Kennedy, GM/VP for Health ...

As we continue to face the impacts of the pandemic, more citizens are visiting government websites to seek services, like licensing, permitting, and inspections. To help our customer agencies, like yours respond to the demand, Salesforce launched Public Sector Solutions for License, Permit, and Inspection Management to help organizations modernize their citizen experience for critical services. Public Sector Solutions are pre-built application...

Register to hear from a former IT leader who understands both the business and technical challenges of meeting customer demands and exceeding increased customer expectations. You will also hear from Andrew Randall, Vice President of Product Management at Salesforce, about improving constituent experience for customers and employees.

This webinar will showcase solutions on how Digital Thread allows for data and processes to flow across the enterprise, free from functional silos, enabling an organization to make decisions quickly and move faster.