Metrics for customer experience (CX) look radically different depending on the agency’s mission. For example, the Sanitation Department might consider a lack of inquiries as a sign of success, whereas the Parks Department might see a lack of site visits as a problem. To successfully measure your CX efforts, you first need to have the right metrics in place. Join us online Monday, Jan. 22, at 4 p.m. ET/1 p.m. PT to learn from government l...

Join Federal News Network Jan. 22 for an industry perspective on cybersecurity issues critical to government: intelligence, endpoint management and remediation, identity security, cybersecurity asset management, security orchestration and response. In 2023, we heard from experts at Rubrik, Risk Recon and LaunchDarkly. Our 2024 exchange will bring new perspectives, insights and solutions from ExtraHop, iProov and others. Register today to save...

Nearly 75% of B2B buyers say they prefer a representative-free sales experience, but this rep-free preference often leads to purchase regret. Continued economic uncertainty, increasing B2B buying complexity, and AI’s rapid impact on the sales function demand a unified commercial strategy to address the buyer's needs. The Gartner Leadership Vision for CSOs will help sales leaders navigate three critical questions when making decisions and...

Digital technology, physical systems and human beings are more integrated than ever. This trend has led to the emergence of cyber-physical human systems (CPHS). This field focuses on the integration of cyber technologies, physical systems and human actions to accomplish a specific goal. Smart buildings, autonomous vehicles and telemedicine applications are all examples of CPHS within the rise of artificial intelligence – They aim to enha...

Every organization in every industry across the globe faces the same directive: Innovate or risk becoming obsolete. Leaders across the enterprise must embrace new ideas and technologies, and often from new sources of inspiration. Companies increasingly involve business technologists in innovation initiatives, but to leverage them as force multipliers, IT leaders must move from owning innovation to enabling others to innovate autonomously. Join...

10 part Weekly Cyber Compliance Training Series. 30 minutes class followed by 30 minutes Q&A Every Fridays from 12 - 1 EST and cover the following topics: 12-15-23 Module 1: Introduction to Cyber Security Compliance 1-5-24 Module 2: Writing a System Security Plan (SSP) 1-12-24 Module 3: Developing Policies and Procedures 1-19-24 Module 4: Incident Response Planning Fundamentals of Incident Response Creating an Incident Response Plan Role-p...

Privacy is an often-overlooked aspect of cybersecurity. With the growth of AI and evolving privacy legislation, however, state and local agencies will need to understand how to select and integrate technologies that not only meet compliance standards but also promote maximum privacy and trust. Overwhelmed with stories of hacks, attacks, and the prying eyes of private companies and public agencies, fatigued defenders may feel that even attempti...

Open-source software (OSS) is a key enabler of software, products, and service development, and a driver of innovation across industries, and it is more important than ever that those practicing across key industries stay abreast of the legal issues raised by OSS. Recognizing that the security and resiliency of OSS is a national security, economic, and a technology innovation imperative, the White House's Office of National Cyber Director (ONC...

Creating an Adoption Plan: Set your users up for success with prompt-engineering tips, defining best practices, and communicating on early wins. Generative AI’s nearly unlimited potential has been top of mind for many leaders, but figuring out where to start and how to make it real has been challenging for many. While consumer-grade GenAI was grabbing headlines, it became critical for organizations to begin building their plans for its e...

Federal agencies house immense volumes of data critical to mission success — data that can improve CX, create more efficient processes and drive innovation. Fully leveraging that data, and emerging technologies like artificial intelligence, requires secure, effective data sharing. But developing a strategy that strengthens security while improving visibility and sharing is no small feat, and implementing such a strategy poses its own set...