New channels create new touch points and new opportunities to engage--all while consumer expectations continue to soar! Nuance is deeply committed to revamping the customer journey into an experience consumers love. Leading organizations worldwide rely on our intelligent offerings to meet and exceed rising consumer expectations--from an ever-growing array of devices, across all channels and touch points. These offerings leverage decades of inn...

If there's one thing COVID-19 has taught us, it's that search has never been more critical. Citizens have flooded state and local government websites with questions as they scramble to learn about testing, safety regulations, policy measures, and more. As you prepare for vaccine distribution, how is your organization set up to provide clear, accurate answers to your citizens' questions and meet their expectations? Watch this on-demand webinar...

Government agencies are rebuilding their digital experiences with citizens and employees in mind. Through innovative and reliable programs, Adobe has been assisting in these efforts by offering solutions that increase efficiency and deliver memorable experiences to citizens, all while protecting confidential data and information within the public sector.Join us for just one or all three of these on-demand webinars in this Department of Homelan...

When migrating legacy, on-premise infrastructure to AWS Cloud, it is imperative for government agencies to implement new monitoring and alerting frameworks to reflect the nature of the new Cloud environment. This informative webinar will showcase how to seamlessly modernize, migrate and scale cloud infrastructure to deliver reliable, secure and user-friendly FedRAMP compliant citizen services. The presentation will include a government case st...

Upcoming opportunities for the next generation of scientists, mathematicians, engineers, and technologist to problem solve. The goal of the AFRL STEM Outreach Program is to foster a new generation of scientists, mathematicians, engineers and technologists who will one day discover, and problem solve in the nation’s defense laboratories and other supporting U.S. companies. In order to achieve this goal, there must be a concerted effort to...

Cook County Sheriff's Office, the second-largest sheriff's department in the United States, is one of many departments utilizing Tableau for data-driven policing decisions across their enterprise. In this webinar, we will focus on how the CCSO is using Tableau for mapping to identify criminal activities, such as carjackings, and hotspots where they're most likely to occur. View this on-demand webinar to learn how to: Improve data-driven polici...

The latest Citizen Experience Executive Order has underscored the need for agencies to modernize their technologies and processes to best meet the ever-evolving needs of their customers. Additionally, HHS agencies are overwhelmed with rising customer expectations, the influx of caller inquiries, rising costs, etc. With this in mind, State and Federal organizations are turning to AI and cloud-based solutions while integrating emerging technolog...

View this on-demand webinar to learn how ServiceNow, specifically using new Public Sector Digital Services, can swiftly modernize Civilian and Department of Defense service experiences, enabling world-class customer experiences to the federal workforce, citizens and their families, and even mission partners.

President Biden recently issued an executive order focusing on transforming the customer experience and providing services to public and federal agencies. Public sector leaders are trying to meet these ever-increasing expectations, while facing aging technologies, resource constraints, and lack of agility. Now, they are looking for ways to be more innovative and quickly adopt simple, seamless and secure solutions to meet the overwhelming needs...

Thanks to the Executive Order (EO) that took effect earlier this year, customer experience (CX) in government has been the hot topic of 2022. But does your agency have a strategy to advance your civic engagement goals, continue your digital transformation, and ensure equitable access? Our panel of experts will explore how civic engagement has evolved in 2022 to meet modern expectations, as well as provide best practices for driving authentic c...