The pandemic was a driving force for agencies at every level of government in providing the necessary digital services to constituents and employees. Many agencies converted legacy processes in a matter of weeks that would have previously expected to take years. Now that improved processes are in place, how can agencies continue to expand their reach, propel innovation, and further drive digital services to be easily accessible, seamless, and...

The pandemic was a driving force for agencies at every level of government in providing the necessary digital services to constituents and employees. Many agencies converted legacy processes in a matter of weeks that would have previously expected to take years. Now that improved processes are in place, how can agencies continue to expand their reach, propel innovation, and further drive digital services to be easily accessible, seamless, and...

The pandemic was a driving force for agencies at every level of government in providing the necessary digital services to constituents and employees. Many agencies converted legacy processes in a matter of weeks that would have previously expected to take years. Now that improved processes are in place, how can agencies continue to expand their reach, propel innovation, and further drive digital services to be easily accessible, seamless, and...

With many government agencies going through extraordinary change, online learning has become a front and center focus. Now that instructors and enablement teams are moving everything online, creating an engaging virtual learning environment has never been more vital, especially when educating your constituents. Educate citizens and drive civic engagement with Adobe Captivate Prime, a next-generation learning management system (LMS) that can ea...

Join NVIDIA and partners to hear how language-based AI solutions (natural language processing or NLP) are making an impact in law enforcement and citizen services today. We will share commercially available technologies for off-line real time language translation, speech to text transcription, named entity voice recognition search, audio file search and more. This webinar is hosted by Carahsoft, NVIDIA’s public sector distributor, and De...

Better with Bots: Automating Your Contact Center Do you know how many citizens feel dissatisfied and frustrated after engaging with your customer service center? Are citizens and agency staff waiting long enough to wonder why things take so long? Are your first contact resolution numbers low and do you pay the cost of escalation to Tier II because Tier I is pressured to get off the phone? Citizen contact centers, help desk, service desk, custo...

As the pandemic has changed the way the world works and operates day-to-day, so has the way in which we disseminate training materials. A virtual training program must adapt to all aspects of adult learning while maintaining a high level of engagement. Join us online for a complimentary seminar to discover how to create and maintain high levels of retention and engagement in an online learning environment. Our team of eLearning experts will te...

The Biden Administration is aiming for the highest standards of transparency. The public deserves as much transparency as possible regarding the work of our national security institutions. In an effort to enhance and strengthen transparency and accountability, U.S. Customs and Border Protection (CBP) is changing the way they portray data. In partnership with Tableau, they are moving from static tables to interactive visualizations. Adopting a...

Today's siloed data center infrastructures are not capable of meeting the dynamic requirements of AI-driven research and development applications that simply do not care about the sales cycle for servers such as NVMe, NICs, GPUs, and other accelerator technologies. New software-defined architectures, such as composable infrastructure, are providing a way to make the most of valuable hardware resources, eliminating silos for data performance, a...

Join us, Adobe, Accenture, and your industry peers from the Department of Treasury to discover how to modernize your communications, engage citizens more effectively, and deliver relevant information to everyone your serve. During this complimentary webinar, Adobe and Accenture will discuss current trends in the federal customer experience (CX) landscape and how they might impact and influence your digital transformation. Specially, this sessi...