Objectives »»Learn to see new opportunities for creating value for citizens and customers, for removing waste from every process, and for creating more rewarding jobs for employees »»Understand how lean thinking can be applied in every type of office and service activity in local government »»Choose the lean pathway that is right for you and create your own action plan for implementing lean in your organizat...

Objectives »»Understand different strategic planning approaches and techniques and their attendant advantages and disadvantages »»Become familiar with strategic plan implementation and follow-up and how strategic planning fits into other organizational functions, such as budgeting and accountability »»Learn how to conduct strategic planning using interactive learning simulation exercises, or “learning...