Florida is the third-largest state in the U.S. by population, and it continues to grow rapidly – from 2010 to 2020, its population grew by 14.5%. That kind of growth rate might be the envy of other states, but it also means increased pressure on the state government to deliver internet-based, user-friendly services for everything from child support services to renewing business licenses. To accomplish this transformation in state governm...

Advances in AI-assisted technologies and the growing sophistication of international threat actors are increasing the stakes for federal agencies to implement new and more effective safeguards to protect the nation’s strategic data. Much of that effort revolves around the Biden administration’s Executive Orders on National Cybersecurity and related mandates coming due in 2024 to adopt zero-trust architectures across their enterpris...

Technology has made an impact on your organization. Is the impact good? Are your employees and customers happier? Is the execution of your mission stronger? At what point does technology create friction and more work for employees and customers, impose additional risk and expense, stifle innovation, and diminish the impact it was intended to have on your mission? Join us on May 23rd in Washington DC to hear from leaders in government who are...

Whether it’s constituents who are engaging with services or the public servants who provide them, there’s no question that people are the foundation of every effective and modern government. Join us May 9 in Washington, D.C. at the 14th annual Adobe Government Forum to learn how to take an experience-driven approach to government services.

Implementing customer experience (CX) strategies and principles isn't just about making people happy. CX methodologies and strategies are a disciplined approach tht demonstrates a quantifiable impact on outcomes that matter - from achieving the mission to efficiencies through managing the budget, to improving employee engagement, strengthening equity in service delivery and strengthening trust in government. Government services change the live...

DESCRIPTION As women navigate the path of higher management positions, they are challenged to proactively manage their growth and development to prepare for the leadership roles they desire. ACT-IAC is planning a forum that will bring together a diverse mix of successful women leaders, who will provide an understanding of the steps they have taken to climb the corporate ladder to a successful leadership position. It is the intent of this forum...