BUILD TRUST AND CUSTOMER AFFINITY WITH EMOTIONAL INTELLIGENCE Whether you’re new to business development, you’re in a capture or supporting role, or you’re a seasoned professional, this course is for you. You will learn how to differentiate yourself by creating meaningful connections with customers and stakeholders. Secure Your Seat If You Are: Concerned about being perceived as “that” salesperson, a beltway band...

Providing for our national defense, responding to natural disasters, and securing our infrastructure are just a snapshot of the kinds of services Americans expect of their government. Behind these activities are the 2.1 million federal civil servants who bring government agencies to life. These organizations are only as strong as their workforces are empowered and motivated. That motivation must be built on a combination of an unbreakable comm...

The upheaval in the American workforce due to the Covid-19 pandemic and volatility in the nation’s economy provide a perfect opportunity for the government to retain the next generation of employees. Gen X workers are generally between 40 and 54 years old, in the prime of their lives, concerned with stability and opportunities to improve their own and their families’ quality of life. The Gen Z cadre, roughly 20 to 24 years old, are...