Survey Questionnaire Design Training Seminar
Government agencies require feedback from citizens and multiple other stakeholders to improve customer experience. Effective feedback systems require well thought-out survey questions to obtain valid data. A poor questionnaire will not enlighten decisions, and worse, it could generate bad data that misleads decision makers! The Survey Questionnaire Design Training Seminar was created to help agencies maximize the value derived from agency surv...
CX for Government
CANCELED
We are facing a citizen-centric revolution in the government interactions with the public. Evolution in how public officials go about their daily business of service has become the core pillar of this citizen experience revolution. From local to federal, administration leaders are rethinking and recreating what their mission delivery should be to keep pace with citizen expectations of interaction. IDGA is proud to present the Inaugural CX for...
July 29-31, 2019
Organizer:
IDGA Location:
Washington, DC
Citizen Experience & Engagement Seminar
Everyone wants a seamless customer experience and to get the information they need quickly, easily, and in the mode that works best for them. And the government agrees. In an effort to aid customer experience modernization, the White House released the “Delivering Government Solutions in the 21st Century, Reform Plan and Reorganization Recommendations” plan which outlines areas to be realigned to better serve constituents. How can...
June 11, 2019
Organizer:
GovLoop Location:
Washington, DC
Customer Experience Summit
The federal government has made major strides to improve customer experience over the last few years, from technology advancements that improve airport security to making the Improving Customer Experience with Federal Services a Cross-Agency Priority Goal. And with the passage of the 21st Century IDEA Act, now, it’s on agencies to comply and deliver on the promise of improved digital services before the year’s end. While the agenci...
2nd Annual Federal Workforce Developmen...
Graduate School USA offers this free half-day event to celebrate and educate those in the federal sector. Our second annual Federal Workforce Development Conference is designed to provide participants with information on how to help their agencies achieve their missions through innovative solutions. The conference will showcase how developing and cultivating effective solutions for everyday challenges improves productivity, quality, and teamwo...
Splunk > Gov Summit
Government leaders seeking to deliver on their agencies’ promises are constantly facing challenges — including lack of resources and budgets. But it’s become clear that turning to data-driven strategies can overcome these obstacles. Be it cybersecurity, IT modernization or citizen experience, analytics-driven approaches are working! How did these leaders tame their ever-increasing, diverse and seemingly unmanageable trove of...
May 7, 2019
Organizer:
Splunk Location:
Washington, DC
Service to the Citizen Awards: Champion...
The Service to the Citizen™: Champions of Change Program recognizes those public servants and their industry partners who demonstrate excellence in their delivery of services that impact the publics' lives. They will be recognized at an event on May 2, 2019 - in conjunction with Public Service Recognition Week at the Willard InterContinental.
Food Trucks of Thanks
As part of our awesome GovLoop community, you're probably used to getting tons of resources and trainings for free. And now, along with our partner Dell Technologies, we're adding lunch to that list! Join us and your public service peers Wednesday, May 1 from 11 a.m. - 1 p.m. ET in Washington, D.C. for Food Trucks of Thanks! We know how hard you work in government and we want to do our part to say thank you and that we appreciate everything yo...
May 1, 2019
Organizer:
GovLoop Location:
Washington, DC
The Customer Experience (CX) Tipping Point
2018 was a landmark policy year for government customer experience. With new legislation passed by Congress, clarifying guidance issued from OMB, and strong priorities set by the President, providing great experiences has never been more important in government. But with all these visions in place, how do federal leaders actually achieve tangible results around CX? Join Medallia on April 24 for a special half-day summit dedicated to the craft...
April 24, 2019
Organizer:
Medallia Location:
Washington, DC
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