For Federal agencies, modern contact centers are essential to delivering better, faster government services. These digital channels are the first touchpoint for collaboration with one another, with citizens and service members, and with industry partners – and ensuring a positive customer experience is essential to success. So, how can teams modernize their digital services to drive efficiency and step up service delivery? Join MeriTalk...

To protect the health and safety of attendees, this event has been moved to online-only due to COVID-19 concerns. New start date: 5/5/2020 Knowledge 2020 is where extraordinary people come together to take work to the next level. Come and join the movement to learn how people like you are delivering modern digital workflows that unlock productivity and transform the employee and customer experience. There are many reasons why attending Knowled...

Join Federal IT leaders at the 2020 ServiceNow Federal Forum on February 26 as we discuss how transforming workflows enables a service-focused government. Don’t miss plenary sessions with IT visionaries leading the charge, and tactical breakout sessions focused on IT service management, human resources, customer service, cybersecurity, and more.

Knowledge 2019 is where extraordinary people come together to take work to the next level. Come and join the movement to learn how people like you are delivering modern digital workflows that unlock productivity and transform the employee and customer experience. Join world‑class companies as they share proven ideas and best practices on replacing old, fragmented processes with smarter and simpler ways of working.