Election season can be overwhelming for state and local election offices. Voting leaders are tasked with keeping residents updated, processing requests and responding to the public demand for increased transparency. Experts from King County Elections (KCE) overcame these challenges with an optimized communication plan. By delivering multi-channel alerts, KCE saw a 67% greater cure rate among voters who opted in to receive ballot alerts. Join G...

Gartner’s recent report on Application Security Posture Management (ASPM) includes a projected 40% adoption rate by 2023. But what’s so transformative about ASPM and what does it mean for you? Traditional AppSec tools fail to provide holistic visibility and security coverage across the entire SDLC, leaving an urgent need for ASPM to centrally manage application risks from code creation to runtime deployment. Join James Robinson, De...

IT infrastructure modernization coupled with ERP modernization is a major source of cost and productivity improvement for public sector organizations today. A secure, modern, scalable and high-performing infrastructure was the enabler The San Diego Community College District (SDCCD), the second-largest of California's community college districts, was looking for to accelerate its application and infrastructure modernization business initiative...

Public sector contact centers are usually a resident's first interaction with government. But too many contact center teams are facing high call volume, low surge capacity and growing rates of agent turnover. These issues often lead to poor constituent service, decreased job satisfaction for agents and reduced productivity. Automation can combat these challenges by eliminating manual tasks and increasing contact center capacity — which i...

Modernization doesn't have to be all or nothing. In fact, parts of some workloads are well-suited for the cloud, and others are best run on-premises, leveraging a genuine hybrid cloud approach. Organizations are finding new ways to drive mainframe modernization as part of their hybrid cloud strategy to deliver more responsive services, build cloud-native applications, enable interoperability between mainframes and cloud and accelerate IT autom...

To advance digital equity, all individuals and communities must have the technology capacity required to access essential services and fully participate in democracy, society, the economy and lifelong learning. We are not there yet, but state and local governments can make significant progress by building more inclusive IT teams, engaging with community groups to better understand their constituents, emphasizing human-centered design, driving...

IT leaders are used to discussing technological impact in terms of numbers and percentages – like increasing the number of hours saved, meeting ROI targets, and decreasing average handling times. But the impact of technology deployed by the public sector is much more far-reaching. Having the right tools in place can be the difference between an agency maintaining critical resident services during disruptions, ensuring safe and equitable...

As public sector IT teams face increased pressures and demands, many IT leaders are looking for ways to relieve the strain. This quest often leads them to the IT Service Desk. Common IT Service Desk tasks – like password resets, creating accounts and active directory updates – leave teams stuck enduring manual toil and take time away from higher value tasks. ITSM (IT Service Management) can help agencies relieve much of the burden...

Join us for a live, virtual fireside chat with an all-star line-up of higher education IT leaders. Hosted by Brian Cohen, Vice President of the Center for Digital Education, this panel will share the challenges, emerging trends and initiatives shaping the higher education landscape. Designed for private-sector professionals, this 30-minute discussion will pinpoint opportunities, help fine-tune business strategies and validate sales and marketi...

With the exponential growth and agility of development activities, it is imperative that development, security, and operations personnel work collectively to produce the highest quality of service with a strong focus on risk reduction. The 2023 DevSecOps Survey will examine several indicators of secure DevOps maturity retrospectively from the prior years' survey responses. As a part of the survey, we will analyze the accelerated nature of CI/C...