CALL CENTRES PROGRESSION TO A DIGITAL COMMUNICATION CENTRE Live Debate Round Table Case Studies Led By Expert Speakers Panel Sessions Customer management IQ is proud to be bring you our 7th Annual Call Centre Week Canada Summit. We are transitioning the event to just be once a year to bring you a bigger & more impactful group of speakers. Our focus will be to provide you with cutting edge insights and strategies from Directors of successfu...

Process Innovation in the Mobile & Social Age (Appian World 2012, April 15-17, Reston Hyatt). As the region’s premier complimentary event in Business Process Management (BPM), this conference will bring together over 500 Business and IT professionals for in-depth discussions and presentations on emerging technologies and trends. Learn how the next frontiers of enterprise computing – mobility, cloud delivery and social collabora...