Following President Biden’s Executive Order on enhancing customer experience (CX), improving service delivery has become a vital goal for government agencies. But despite the increased attention, a recent study from Partnership for Public Service found that 73% of Americans believe the federal government does not listen to the public. This panel brings together accomplished women in technology and CX to discuss the best approaches to cul...

These events provide an intimate setting to facilitate the relationship between WIT members and organizations with a significant presence in the DC metro area. The series is designed to provide members and their guests with potential career opportunities, as well as a general understanding of an organization’s business, strategy, and culture. Meet the National Security Agency The National Security Agency (NSA) is a world leader in the pr...