In order to stay competitive in a global economy companies are depending more and more on their Customer care services centers to drive greater productivity, improved performance, provide lower costs and find new avenues for value, such as innovation. As a result Customer Services Centers are under constant pressure to meet the increasing demands of delivering quality and service while also being asked to add further value beyond cost reductio...

Be part of the Middle East’s only government-focused contact centre event from 17-20 May 2015 in Dubai, UAE, which will facilitate high-level strategic discussions and share peer-led case studies addressing the biggest challenges in delivering a world-class customer experience in the contact centre. Why attend? 1. Gain local and international insights that you can’t gain anywhere else: We have pushed the boundaries to bring togethe...

The 3rd GCC Government Social Media Summit aims to educate social media best practices and strengths to everyone responsible for their organisations’ communications strategy. The summit will explore how innovative social networks can facilitate collaboration and create a responsive organisation internally. Other social media summits tend to focus on external communications through social; while this is an important aspect we will cover,...