Implementing customer experience (CX) strategies and principles isn't just about making people happy. CX methodologies and strategies are a disciplined approach tht demonstrates a quantifiable impact on outcomes that matter - from achieving the mission to efficiencies through managing the budget, to improving employee engagement, strengthening equity in service delivery and strengthening trust in government. Government services change the live...

Data management is king in crisis management. That proved true over the past year as government agencies and educational institutions with strong data strategies, hygiene and utilization were the most resilient during the COVID-19 emergency. Now, it's time to take the lessons learned from those organizations that best weathered the storm of the pandemic and share them in preparation for the inevitable next crisis, as well as to set the conditi...

Government agencies generate and collect massive amounts of data, but have long struggled to extract value from all that information. Now the Federal Data Strategy provides a 10-year framework to “leverage the full value of federal data for mission, service and the public good,” and the signs of agencies’ seriousness are everywhere. Developing workforce data skills remains a challenge, while legacy systems continue to complic...

Unlimited knowledge. Without the travel. Inspirational keynotes. Over 100 mind-blowing data integration and data analytics breakout sessions. Endless virtual networking opportunities. All at your finger tips! Traditional business intelligence is no longer enough. Discover the next era of business intelligence - Active Intelligence. See how to transform your data pipeline and decision making with real-time, up-to-date information and data insig...

DescriptionRobust, accurate, timely, structured, and relevant data that provides a unified view is a necessary requirement for sound business strategy. Agencies and industry alike need to know how to identify and match, correct, implement identity rules, enforce adoption of taxonomies and analytics and reference data while also establishing and communicating information policies and mechanisms to ensure effective data use with policies, rules,...

DSI’s 9th Annual Border Security and Intelligence Summit will focus on the policies and technologies necessary to ensure the continued safety of the U.S. Homeland through the protection and security of our nation’s borders. TCOs continue to adapt their tactics, techniques, and procedures, supported by ever increasingly sophisticated networks and technologies. Our society’s continual expansion of data and the utilization of on...

Next Generation Intelligence, Surveillance & Reconnaissance Symposium The Next Generation ISR Technologies & Capabilities Symposium addresses the urgent demand for more ISR assets, platforms and a continued stride for maintaining advantages over U.S. adversaries. The continual push by the services for diversification & leveraging ISR capabilities by U.S. and our coalition partners, permeates government planning across a broad range...

The Government Performance Summit (GPS) is the premier virtual live gathering for senior government officials and political C-suite executives, responsible for implementing government performance improvements and transparency efforts. This year's theme is Critical Success Factors: the areas of your agency that are the most important for success. With shrinking budgets and high public support needed, this is a time for innovation and shared exp...

Our theme of Using Data to Defend is more critical than ever, given the security challenges of moving customers and vendors online and supporting a remote workforce. The online conference will be held on January 12-15, 2021. FloCon 2021 focuses on using “big data” to solve difficult security problems. Its practical, practitioner-oriented sessions feature online training, presentations, and keynote speakers from the security and dat...

We are incredibly excited to announce that the Winter Simulation conference is going virtual for 2020. This virtual-only format will allow us to safely serve our attendees, speakers, exhibitors, and sponsors. As the COVID-19 pandemic continues its widespread impact without any clear timeline for when it will be safe for large groups to be together, the decision to go virtual was made keeping everyone’s safety as the top priority. In a vi...