Business Process Modeling & Analysis Overview Course 250 - 3 Days Business Process Modeling & Analysis is a crucial component of Business Process Improvement (BPI) efforts. It is also a critical but often overlooked activity in new systems development. The next generation of e-Business mandates rigorous business process modeling. In this seminar, you will learn the process modeling and analysis skills necessary to lead your team throu...

Resilient Communications for Emergency Response Ineffective communications put responders in the field at risk, and can mean the difference between life and death for those awaiting help. Too often, inadequate and unreliable communication systems compromise emergency responders’ ability to respond effectively to incidents that range from day-to-day operations to large-scale emergencies. Emergency management, law enforcement, fire respons...

Mark your calendars now to join us for this special presentation, Small Business Leadership: Triumphs, Challenges and Tribulations by Mr. Rob Holder from HP. Mr. Holder will address the unique leadership challenges faced by small business as well as leadership skills and development in general. Capacity is limited. Reservations are required

Helping Your Site Visitors Engage and Succeed Class Format: One–Day Course Instructor: Janice "Ginny" Redish, PhD, Redish & Associates, Inc Date: Thursday, April 8, 2010 Time: 9:00 am – 4:00 pm Place: Department of Labor (DOL) Directions to DOL Fee: $200 federal, state, or local U.S. government; $300 for non–government Course Description Citizens come to government with their own goals and tasks in mind. Learn to focus yo...

Demo of the Quick & Easy Customer Profile Class Format: Webinar about our webinars Instructor: Nicole Burton, GSA Date: Tuesday, April 6, 2010 Time: 1:00 PM – 3:00 PM EST Place: Online Webinar* Fee: FREE Webinar Description Do you know who your customers are and how they're engaging with you online? In this demonstration, you'll observe a government agency web team completing a Quick–and–Easy Customer Profile for their we...

Purpose of the Conference The primary goal of the National Hurricane Conference is to improve hurricane preparedness, response, recovery and mitigation in order to save lives and property in the United States and the tropical islands of the Caribbean and Pacific. In addition, the conference serves as a national forum for federal, state and local officials to exchange ideas and recommend new policies to improve Emergency Management. To accompli...

This webinar is free and open to everyone interested in energy savings.

Quick Overview Public and private sector organizations alike are charged with protecting critical data and responding to incidents that put information security at risk. In this session, David Matthews, deputy CISO for the City of Seattle, reveals: Data protection challenges; Tools to meet those challenges; How to respond to security incidents. Hackers. Insiders. Man-made or natural disasters. These are among the forces that threaten data crit...

CPIC Immersion™ is an intensive educational and professional development program designed to strengthen your CPIC knowledge and skills. CPIC Immersion™ follows directly after the CPIC2010 Conference. It will feature individual subject matter expert instructors matched to specifics topics related to elements of the Capital Planning and Investment Control life cycle. It is designed to emphasize interaction between attendees and the...

The face of emergency management today has never been more complex! The All-Hazards, All-Stakeholders Summit will address the natural and man-made hazards facing the Seattle area — fires, floods, terror events — and address best practices in preparing for and mitigating these crises. Prepared organizations must not only plan internally, but must reach out to their “silos” to integrate planning with divergent and multi-d...