Several agencies are making dramatic strides in developing approaches and systems that work for them in their citizen engagement efforts. The periodic sharing of these experiences and "best practices" is an important element of this government evolution. That is why this information-packed and interactive training is a must attend to help you transform the way you communicate with citizens. Hear practical advice, firsthand, from leading govern...

The popularity and possibilities that social recruiting have brought to the profession have caused HR and recruiting pros to take notice. This three-day event offers expert insight into best practices, current trends, metrics, and statistics on today’s talent pool and how to effectively leverage social recruiting strategies to find the best candidates. The summit will offer one full day of workshops and two conference days full of intera...

CALL CENTRES PROGRESSION TO A DIGITAL COMMUNICATION CENTRE Live Debate Round Table Case Studies Led By Expert Speakers Panel Sessions Customer management IQ is proud to be bring you our 7th Annual Call Centre Week Canada Summit. We are transitioning the event to just be once a year to bring you a bigger & more impactful group of speakers. Our focus will be to provide you with cutting edge insights and strategies from Directors of successfu...