According to a recent McKinsey report, government services still lag private sector services when it comes to “customer-experience-satisfaction.” However, data is helping government reimagine how services are delivered in the digital era. AI, automation, and customer journey analytics can turn data into powerful building blocks of understanding the customer experience (CX). The challenge will be doing it amid a proliferation of dat...

FedScoop is hosting FedTalks 2023 on September 7th at the Waldorf Astoria in Washington, D.C.! FedTalks is the largest annual gathering of C-level executives, leaders and innovators from the government and tech community. In its 14th year, FedTalks brings together 1,200 of the country's most influential leaders for one day of discussion, exploring ways technology and people can transform government and our communities. Topics include: Gen AI,...

Customer expectations are rising. Today, patients expect healthcare to be convenient, accessible and delivered seamlessly. The need to provide high-quality personalized care has never been greater. Patients want convenience, personalization and accessibility in the same way they receive it with online shopping. This need comes at a time where the providers, technology firms, payers, life science services, etc. are experiencing workforce short...

Modern warfare has dramatically shifted over the past two decades. Data and technology have become as important to 21st century defense as bombs and bullets. And as the U.S. expands its focus on Great Power competition with near-peer adversaries like China and Russia, the Department of Defense has placed a greater emphasis on using modern, data-driven technologies to enable better and quicker decision-making in life and death scenarios. Defens...

The past two years have brought about a decade’s worth of change to federal technology, from rapidly pivoting to and sustaining a remote, virtual-enabled workforce, to revitalizing customer experience at the heart of government’s biggest missions – all while defending against increasingly sophisticated attacks and making big bets on next generation technologies like cloud, AI and automation. And these transformations are only...

GovFuture Forum, a monthly demo and panel event where government innovators, technologists, thought leaders, movers-and-shakers, government ecosystem partners, and interested people see showcases on cool new technology in a demo format, learn from innovators in high-value panels, and interact with each other. Agenda: 9am-9:15am: Check-in and networking 9:15am-10:15am: Innovation Demos NSF Engines Concept Outline Explorer Serving Citizens with...

Join USGIF for a two-day program that takes a critical look at what is required to implement GEOINT artificial intelligence capabilities for widespread use. The tech world has been abuzz for several years about the promise of artificial intelligence—and the GEOINT community has not been immune to the excitement. After all, AI has been considered a defining technology of the decade. Yet, deployment of AI solutions at scale remains challen...

The Defense Department (DoD) is committed to becoming a digital and artificial intelligence-enabled enterprise, capable of operating at the speed and scale necessary to preserve the United States’ military advantage.  To that end, the Pentagon has created a new office to lead its artificial intelligence (AI) and Machine Learning (ML) efforts across the enterprise – the Chief Digital and Artificial int...

Building the Cyber Environs: Tools, Technology and Workforce The shift to digital, cloud, AI and other technologies has given rise to a variety of cyberattacks with an alarming cost. Government and industry continue to face critical security and risk issues with increased cyber threats, supply chain and cloud vulnerabilities, ransomware, phising, stolen credentials and identities, new sophisticated attack approaches and other cyber-types of at...

Homeland Security and Law Enforcement present is a very complicated service with numerous challenges and risks presented to all levels of government. It is not only the terrorist attacks but also the natural disasters and other crises that impact day-to-day operations, our lives, and our wellbeing. Government and industry need to respond with an integrated and collaborative strategy to combat the impact and will require updated, sophisticated...