The national labor shortage is having an outsized impact on state and local government agencies as they struggle to fill vacant positions and retain employees amid more competitive offers from the private sector. Along with supply chain delays and the upcoming 3G shutdown, the shortage threatens to cause significant operational disruption in the public sector.Instead of trying to play it safe in the wake of these challenges, government agencie...

There’s a fundamental shift taking place right now in unemployment insurance. State labor and workforce departments are trying to move beyond the simple administration of benefits and focus instead on actually improving constituent outcomes. Accomplishing this shift with current UI systems is not possible. Today’s systems have not kept pace with evolving challenges and imperatives. They’re difficult to update, expensive to ma...