State and local governments deliver hundreds or thousands of services to constituents. But they all have a common goal: to provide the best possible service to their communities, delivered efficiently and cost-effectively. Governments can’t achieve this goal with multiple point-based solutions. No matter how good they may be, an array of disconnected solutions – for case management, quality management, contact centers, digital serv...

Every leader knows driving successful change requires building a plan, aligning your team, securing the resources, managing the execution and communicating impact. The challenge is that they do this while juggling daily operations and resourcing challenges, competing priorities and disparate data sources. Without the right performance management processes and tools, government leaders are struggling to manage their agencies strategically. The...

Government Technology's passion is promoting best practices and spurring innovation in the public sector – more important than ever in challenging times like these. Please join us for a powerful series of sessions that provide inspiration, participation, education, and thought-provocation!

Providing support for students struggling with mental health is a well-known challenge for education communities. Learning institutions are doing their best, but with recent staffing shortages and years of pandemic-related disruption compounding an already surging crisis, school systems need a solution. One way to support students experiencing mental health crises is by providing in-the-moment support around the clock. Integrating a mental hea...

Government Technology's passion is promoting best practices and spurring innovation in the public sector – more important than ever in challenging times like these. Please join us for a powerful series of sessions that provide inspiration, participation, education, and thought-provocation!

Government Technology's passion is promoting best practices and spurring innovation in the public sector – more important than ever in challenging times like these. Please join us for a powerful series of sessions that provide inspiration, participation, education, and thought-provocation!

Government Technology's passion is promoting best practices and spurring innovation in the public sector – more important than ever in challenging times like these. Please join us for a powerful series of sessions that provide inspiration, participation, education, and thought-provocation!

Change efforts are a vital part of making government more effective and efficient. Major projects including digital transformation, IT modernization and hybrid workflow redesign are reshaping the way government serves constituents. But too often, projects come in late or over budget – or fail completely. According to a 2017 report from the Project Management Institute (PMI), 31 percent of IT projects fail to meet their goals; 43 percent...

Fraudulent tax returns and new cyber schemes to defraud state agencies of COVID relief funds have pushed citizen identity fraud to new highs. But as federal agencies rushed to stem the tide with facial recognition, new privacy and efficacy concerns have surfaced. How can federal, state and local government agencies verify applicants, protect personal privacy and authenticate logins to efficiently deliver services to qualified citizens? Join Go...

State agencies need to track dozens – if not hundreds – of pieces of legislation every year. Policymakers and agency leaders want to know exactly where a bill is in the legislative process, what amendments have been attached to it, how much they’ve spent working on it and much more. Too many agencies still rely on spreadsheets to track legislation. That means manual processes and repetitive, time-consuming data entry and reso...