For details on event, see Conference Program: http://www.ngma.org/sitebuildercontent/sitebuilderfiles/conference-at-a-glancejan2010.pdf

Helping Your Site Visitors Engage and Succeed Class Format: One–Day Course Instructor: Janice "Ginny" Redish, PhD, Redish & Associates, Inc Date: Thursday, April 8, 2010 Time: 9:00 am – 4:00 pm Place: Department of Labor (DOL) Directions to DOL Fee: $200 federal, state, or local U.S. government; $300 for non–government Course Description Citizens come to government with their own goals and tasks in mind. Learn to focus yo...

The Mid-Atlantic Regional Council (MARC) offers training on April 7th & 8th in Rehoboth, DE to Office of Small Business Programs (OSBP) Directors from the DoD, Small Business Specialists (SBS) from other Federal civilian agencies as well as Small Business Liaison Officers (SBLO) from large Federal prime contractors who work in Pennsylvania, New Jersey, Delaware, Maryland, District of Columbia, Virginia, and West Virginia.

Demo of the Quick & Easy Customer Profile Class Format: Webinar about our webinars Instructor: Nicole Burton, GSA Date: Tuesday, April 6, 2010 Time: 1:00 PM – 3:00 PM EST Place: Online Webinar* Fee: FREE Webinar Description Do you know who your customers are and how they're engaging with you online? In this demonstration, you'll observe a government agency web team completing a Quick–and–Easy Customer Profile for their we...

This webinar is free and open to everyone interested in energy savings.

Become a High-Performing Team MemberImprove leadership and teamwork skills by implementing effective project management techniquesIdentify Tools and Techniques to Help Your Project Teams be Successful Learn powerful communication techniques to increase team productivity and effectivenessPerfect the Art of Decision MakingUnderstand the pros and cons of various decision-making methods and identify the various ways to make a decision as a project...

Program Description This session is designed to highlight the major features of proposed guidance on which comments from the public – in particular, the grant community – will be requested. Learning Objectives: · Who are the FASAB and the AAPC? · How is the FASAB’s AAPC working to assist federal agencies on cost-effective methods for developing and validating reasonable estimates of amounts due to and from grant...

Using Social Media to Communicate During a Crisis Class Format: One–Day Course Instructor: Shel Holtz, Holtz Communication + Technology Date: Tuesday, March 9, 2010 Time: 9:00 am – 4:00 pm Place: Federal Energy Regulatory Commission (FERC) Directions to FERC Fee: $200 federal, state, or local U.S. government; $300 for non–government Course Description The Internet—and, more recently, social media—have added new di...

Using a Blog to Engage Citizens Online Class Format: Webinar about our webinars Instructor: Steve Crescenzo, Crescenzo Communications Date: Tuesday, February 23, 2010 Time: 1:00 pm – 3:00 pm EST Place: Online Webinar* Fee: $50 federal, state, or local U.S. government; $75 for non–government Webinar Description Agency blogs are a great way to engage with the public on a conversational level and have discussions about ways to improve...

Advanced Writing for the Web: Using Plain Language to Engage Citizens Class Format: One–Day Course Instructor: Leslie O'Flahavan, E–WRITE Date: Wednesday, February 17, 2010 Time: 9:00 am – 4:00 pm Place: Department of Labor (DOL) Directions to DOL Fee: $200 federal, state, or local U.S. government; $300 for non–government Course Description You can't engage people unless you communicate in plain, down–to–ear...