Join us for a complimentary webinar that is part of a series hosted by Qualtrics, ServiceNow, and Carahsoft. You will learn how to integrate real-time feedback into the action loop for better customer service and improved agent effectiveness. Learn how to: Improve speed to action with automated triggers and routing Ensure digital investments are being utilized Improve frontline effectiveness with real-time visibility into customer feedback Pri...

During this webinar attendees will learn: The background and obligations of FOIA and other open records requests The limitations and possible risks of performing manual searches to retrieve records and information How to pinpoint the location of records and information to then collect and review findings How the right tool can simplify the retrieval of information in the event of an open record request

Register for a virtual webinar session where your Slack DOE representatives will introduce you to the Slack Platform and how it can help transform your organization. From Slack Connect, to Workflows, and app integrations, come see how Slack is far more than just another "chat tool."In this webinar, you will learn:Use Channels to bring information in one place where teams can share ideas, make decisions, and move work forwardLearn how labs can...

Needless to say, 2021 has been a tumultuous year. With grants management fatigue and an overwhelming amount of federal relief funds distributed to state and local governments, many are trying to determine priorities for 2022 when the past two years have been anything but predictable. Join our complimentary webinar to learn what government leaders are considering in their planning process, and how you can apply these insights to your planning f...

It probably won’t come as a surprise to you that 90% of government agencies are on social media. But in the year since COVID-19 first disrupted our daily lives, the way we all use social media has changed. Join this complimentary webinar and discover how the Massachusetts Bay Transportation Authority and other government organizations have applied the momentum for digital to their agency, and learn how to take steps with your current Hoo...

Adobe InDesign continues to lead the way in digital design and layout creation within the public sector with cutting-edge technologies and tools that help to bring organic ideas to life! Through features and capabilities geared directly towards document design and publishing, InDesign has all of the tools you need to enhance your documents and increase interactivity in the digital domain. Join our complimentary webinar to discover how users ar...

With President Biden's executive order vaccine mandate just around the corner, is your organization ready to handle the manual work to manage vaccine records and exemptions for everyone in your organization? A patchwork of solutions could put contracts in jeopardy or workers could lose jobs if records aren't handled properly. Instead of manual management, Kogniz provides a system of record for vaccine management that can be set up in one hour....

Creating Your First Custom Pod - Level 101 Adobe Connect's unique ecosystem of persistent services, including HTML5 Pods, enable extensibility of data, graphic, and system views. With the release of Connect 11, it is easier than ever to create your very own custom pods. Join our Adobe Connect webinar series to improve your Adobe Connect room's functionality and engagement levels. Listen to Adobe experts as they walk through the creation and im...

Did you know that Anitian's SecureCloud for Compliance Automation on Microsoft Azure can get you FedRAMP audit-ready in as little as 60 days and at 50% of the cost? It's how so many cloud software vendors (CSVs) have been able to get their applications secure and compliant in record time, allowing them to enter new markets and achieve the fastest time-to-revenue. Now is the time to begin working towards achieving your FedRAMP Authority to Oper...

With different strategies, processes, and resources spanning multiple siloed teams, it can be challenging to make an organization-wide impact. In order to be effective as a modern Chief of Staff, you need end-to-end visibility spanning from agency strategy to managing everyday work like media requests, meeting requests, and workforce management. To eliminate these silos, streamline your agencies' top down strategies and manage daily tasks and...