This demo explores how ServiceNow's Customer Service Management (CSM) solution takes your customer service to the next level while controlling operating costs. We will see how you can resolve issues quickly and delight customers with AI-powered self-service as well as set your agents up for success with real-time information to boost their productivity. Built on the Now Platform, the single system of action for the enterprise, CSM leverages pl...

Join us to see how you can take charge of your IT infrastructure and digital services with ServiceNow ITOM Visibility. This session dives into how ITOM Visibility not only automatically discovers all of your IT resources, but also maps them to create a single, unified view of your entire IT landscape along with an up-to-date, and consistent record in your ServiceNow CMDB. This powerful combination helps you reduce costs and complexity, while a...

This demo explores Audit Management as a comprehensive solution designed to help organizations effectively manage their Audit program in the different audit phases (planification, preparation, execution, reporting, follow-up and closing). This demo will also show how compliance and risk data are used to scope, plan, and prioritize audit engagements.

Join us to see how SPM can enable you to deliver business outcomes with confidence by consolidating all your work and aligning it on a single cloud platform. In this demo, we will explore the Strategic Portfolio Management solution and its capabilities to align all organizational key results, strategies, and goals to the continuous planning and development efforts across various teams. In addition to strategic planning capabilities, we will se...

Register now to hear directly from product management and expect to take away improved skills and knowledge to be successful with Strategic Portfolio Planning, Investment Funding, Innovation and Demand Management, Project Management, and Agile Development. Attendees can also expect great networking opportunities with colleagues in other agencies. Topics Covered Include:What’s new in SPM?Roadmap Strategy: How to create a strategic plan an...

Register now to hear directly from industry and subject matter thought leaders and take away improved knowledge, skills, and abilities to help you make better decisions related to what applications provide the most value to your agency and to help you match business capabilities to strategy. Attendees can also expect great networking opportunities with colleagues in other agencies. Topics Covered Include:What’s new in APM?APM Roadmap (Wh...

Join us to learn about how ServiceNow can manage all your hardware, software, and cloud IT assets from a single platform. We will explore how you can automate at every stage of the IT asset lifecycle at scale while controlling costs and minimizing licensing and leasing risks. Software Asset Management and Hardware Asset Management will be highlighted in this session, providing you with a comprehensive overview.

This demo explores how capabilities from GenerativeAI in connect with ServiceNow's Service Operations Workspace will empower our customers to accelerate productivity and efficiency. We will cover the already existing AI / ML capabilities that lay the groundwork for Generative AI and how future releases of the ServiceNow Platform will support GenAI, with a trustworthy human-centric approach.

This demo explores how ServiceNow's HR Service Delivery solution helps deliver the right experience to employees anywhere. Ensure your employees stay connected with what they need, when they need it, whether it's through the web, mobile apps, or virtual agent conversations. All while transforming complex business processes into scalable services and support for employees, improving operational efficiency with automated workflows.