The Magic of Exceptional Customer Service Class Format: Webinar Instructor: Doug Lipp Date: Wednesday, September 8, 2010 — CHANGED DATE Time: 1:00 – 2:30 PM ET Fee: Free Course Description Doug’s Walt Disney University training experience provides fascinating stories, unique insights, and invaluable lessons. Learn how certain skills, attitudes and behavior contribute to delivering exceptional customer service. Doug’s ac...

Agile BI: Making Business Intelligence Work for the Organization Attendees of this webcast learned how: Organizational and IT managers can work closely together to accelerate BI project success by addressing the primary challenges across accessibility, technology, and financial barriers Changing demands and requirements are associated with evolving data warehousing and analytics needs Agile techniques can be utilized to enable tighter collabor...

The Open Government Directive ? Acquia and Alfresco During this webcast, attendees learned about the requirements Government 2.0 places on Social Publishing, Document Management, and Records Management, and the top ten ways Acquia and Alfresco deliver Government 2.0. In addition, new integration capabilities between Acquia and Alfresco were shown for the first time using CMIS, the new Content Management Interoperability Services standard.

Demo of the Quick & Easy Customer Profile Class Format: Webinar about our webinars Instructor: Nicole Burton, GSA Date: Tuesday, April 6, 2010 Time: 1:00 PM – 3:00 PM EST Place: Online Webinar* Fee: FREE Webinar Description Do you know who your customers are and how they're engaging with you online? In this demonstration, you'll observe a government agency web team completing a Quick–and–Easy Customer Profile for their we...

Using a Blog to Engage Citizens Online Class Format: Webinar about our webinars Instructor: Steve Crescenzo, Crescenzo Communications Date: Tuesday, February 23, 2010 Time: 1:00 pm – 3:00 pm EST Place: Online Webinar* Fee: $50 federal, state, or local U.S. government; $75 for non–government Webinar Description Agency blogs are a great way to engage with the public on a conversational level and have discussions about ways to improve...

The first of a year-long series of national teleconferences to win federal contracts starts January 27, 2010. These teleconferences are hosted by the National Alliance of African American Chambers (NAAAC) & TargetGov and are open to all entrepreneurs nationwide. “Given the economy and the reality of today's business environment, it is essential that Black enterprises increase their revenues and customers. Being successful in Federal...

Government Adoption of Open Source on the Rise Attendees of this webcast learned about the advantages of open source for business intelligence, such as: Reliability and security Reduced dependence on expensive proprietary software Non-restrictive licensing that enables rapid provisioning Lower licensing costs and lower total cost of ownership The ability to customize software for new missions and changing situations

TargetGov's Government Construction Contracting Teleconference Extraordinary Growth Potential If You Know the Ropes! Attend this teleconference to • learn what construction bonds are and who must be "bonded" • learn the differences between and costs of bid bonds, performance bonds, and payment bonds• learn what agencies are responsible for these opportunities• identify the upcoming pipeline for opportunities • identify...