View this on-demand webinar to learn how Incapsulate can use Salesforce to provide Tennessee agencies with solutions that deliver a modern customer experience that works across all interaction channels through a single cloud-based platform. Discover how you can use Salesforce at your agency to: Provide digital channels for your customers to discover and engage with your agency Give your Contact Center agents a single source of information util...

Join to hear how local government organizations are using the power of the Salesforce platform to meet the demands that situations like COVID-19 have created.

Attendees joined to hear of best practices, lessons learned, and a walk through of a live demonstration of the platform. Leveraging the cloud, there's less friction along the way, which empowers agencies to focus their efforts on what matters most: building relationships and mentorship.

For more than two years the COVID-19 public health emergency has continued to present unprecedented challenges for government agencies providing citizens with health coverage. While finally, an end to the pandemic is in sight, citizens will continue to hold the government to high standards of communication - demanding speed, efficiency, and accuracy when it comes to the continuation of their post pandemic health care needs. Join Salesforce to...

Since service is the front line of every customer engagement, modernizing the Call Center is more strategic than ever. Agents and Call Center leaders are expecting more out of standard channels such as Voice and Email and looking to expand into digital channels such as Messaging, Chat, and Bots. What should agencies consider when adopting automation to handle routine inquiries and enabling Agents to handle more complex cases?Join Salesforce's...

View this on-demand webinar session where you will learn from Travis Howerton (former NNSA CTO executive and current C2 Labs Co-Founder) and Salesforce. The focus of the webinar is on how secure cloud collaboration tools can dramatically improve research productivity and community collaboration at DOE labs. Don't miss out and learn how these two industry leaders will touch on lab modernization trends and how salesforce is adding value across t...

In this on-demand webinar, attendees explored how the latest developments in technology are transforming the way human and social services agencies operate, saving workers time and resources, and increasing efficiency. We introduced Kinship, the enterprise modular Case Management, Financial Management, and Resource Management solution designed specifically for Departments of Social & Human Services of all sizes. Kinship is designed to meet...

Attendees heard from Government Trailblazer customers, Salesforce executives, and industry leaders as they take a deeper dive into the state of government technology and impact of the complete Salesforce 360 in delivering person-centric government services. Register to view this on-demand recording.

Discover how to harness the power of Salesforce Marketing Cloud to modernize digital government service delivery for government agencies. Download this webinar to learn how Marketing Cloud works with your existing Salesforce install to create seamless, unified experiences for your citizens and employees, allowing you to drive maximum value across your organization. During this webinar, we covered: How marketing cloud works with your existing S...

Inappropriate opioid prescribing has fueled one of the deadliest drug epidemics in US history. Though most opioid-related overdoses involve prescription opioids, an increasing number is linked to illicit opioids such as heroin and fentanyl. Download this on-demand webinar to learn how Egen and Salesforce’s cloud-based solution enables cross-agency data-sharing initiatives to: Generate insights about contributing factors to the opioid epi...