According to a recent McKinsey report, government services still lag private sector services when it comes to “customer-experience-satisfaction.” However, data is helping government reimagine how services are delivered in the digital era. AI, automation, and customer journey analytics can turn data into powerful building blocks of understanding the customer experience (CX). The challenge will be doing it amid a proliferation of dat...

For fourteen years, the FITGov Summit has offered excellent learning opportunities for the CPIC community under the auspices of the AIM Council. In 2022, the Government Technology & Services Coalition acquired the Summit to expand the exceptional collaboration and exchange already established by the community. The GTSC FITGov Summit will continue to bring senior leadership from the federal government together, to share innovative ideas, ex...

Modern warfare has dramatically shifted over the past two decades. Data and technology have become as important to 21st century defense as bombs and bullets. And as the U.S. expands its focus on Great Power competition with near-peer adversaries like China and Russia, the Department of Defense has placed a greater emphasis on using modern, data-driven technologies to enable better and quicker decision-making in life and death scenarios. Defens...

Join us on Thursday March 30, 2023, 9AM-3:00PM EST, “Taking the Right Steps to IT Modernization Forum” featuring government and industry thought leaders for this unique sharing and learning experience for taking the right steps forward for delivering meaningful results for transforming IT systems and workflows through innovative solutions and adoption of new technologies and products for succeeding in a growing data-driven environm...

Building the Cyber Environs: Tools, Technology and Workforce The shift to digital, cloud, AI and other technologies has given rise to a variety of cyberattacks with an alarming cost. Government and industry continue to face critical security and risk issues with increased cyber threats, supply chain and cloud vulnerabilities, ransomware, phising, stolen credentials and identities, new sophisticated attack approaches and other cyber-types of at...

Homeland Security and Law Enforcement present is a very complicated service with numerous challenges and risks presented to all levels of government. It is not only the terrorist attacks but also the natural disasters and other crises that impact day-to-day operations, our lives, and our wellbeing. Government and industry need to respond with an integrated and collaborative strategy to combat the impact and will require updated, sophisticated...

This August, the tech industry's most prestigious award will be returning in person. The CIO 100 Symposium & Awards gathers the world's leading experts to honor the most cutting-edge contributions to the field. Each year, Hall of Fame inductees and CIO 100 Award winning companies join in an elite and intimate gathering. Celebrate with them this August 15-17 at the historic Terranea Resort in Rancho Palos Verdes, California. Tickets are $19...

A Fireside Chat with David Shive , Chief Information Officer, General Services Administration

Embracing Digital Agility and Digital Transformation are of paramount importance for the DoD given the rapidly evolving cyber, technology, and threat environments. When IT is implemented correctly it can greatly improve security, resiliency, and usability ensuring high value and effectiveness on the investment. Unfortunately, adopting new paradigms and approaches across the larger DoD enterprise is not easy; requiring coordination of cultural...

In October 2020, DOJ announced a policy that permits state and local officers on DOJ Task Forces to wear and activate BWCs when the use of force is possible - while serving arrest warrants, executing other planned arrest operations, and during the execution of search warrants. On June 7 2021, based on recommendations from the Department's law enforcement components, the Attorney General directed the Acting Director of the Bureau of Alcohol, To...