We are excited to announce Genesys CX Tour for Government! Join us at our thought leadership event as we explore the ever-evolving citizen expectations and how agencies can strive to meet the customer experience requirements. Hear from industry leaders share about: The state of Customer Experience in Government Guidance to improve the Customer Experience The role of Employee Experience and its impact to Customer Experience How to leverage new...

The Center for Digital Government recently performed a thorough analysis of state portals to determine the digital maturity of their processes around professional licensing, driver's licensing, Medicaid applications, state disability benefits, and the child welfare system. The goal was to assess how accessible these services are and to what degree they have been digitized. Our panel of analysts and experts are drilling down into these findings...

The MuleSoft Texas Government Forum is a free educational event specifically for business and IT professionals working in the Texas Public Sector. The Forum is for MuleSoft customers, partners, and interested parties!Attendees of the Texas Government Forum will:Learn how organizations are driving legacy modernization and digital transformation initiativesHear directly from a Texas Public Sector organization on how they're delivering and execut...

At Carahsoft, we work with Salesforce to increase customers' and citizens' experience with government and wanted to extend an invitation to their upcoming reception. Join us immediately following the Salesforce Basecamp for Government for a complimentary networking reception. Spend the evening of October 16th to network with peers in your industry over hors d'oeuvres and an open bar. The reception will take place at Claudia's - a quick 4 minut...

You're invited to join Genesys CX Tour for Government in Phoenix, AZ!Attend to have an opportunity to learn how to keep your customer engagement cutting-edge with new evolving technology and ever-changing customer expectations. The afternoon will be filled with an abundance of learning, networking, prizes and fun!

Join Genesys at their CX Tour and learn about the benefits of cloud technology as well as learn about how new, emerging technology is transforming citizen experience. Agenda at a glance: 3:00-3:20pm Cloud Success Stories and Obstacles 3:20-3:40pm Why Cloud Technology Matters 3:40-4:20pm Demonstration of a Cloud-Native Contact Center 4:20-4:30pm Buy vs Build 4:30-5:00pm Emerging Technologies 5:00pm Reception to Follow

Every day you undertake the challenge of training your adult workforce to maintain compliance, work skills, and relevance. With all the resources you put into training, you want to make sure the message sticks. Join us in Atlanta, Georgia, to discover how understanding the modern adult learner and identifying their style of learning will affect your content mediums and delivery styles. Whether you teach in-person, online, or in a blended lear...

How do clerks and local leaders become a dynamic duo? And how to smart clerks earn the respect and admiration of their counterparts in city or country leadership (council, mayors, and more)? Join this complimentary webinar to hear clerks and local leaders shed light on how they make a great team. To get to the heart of it, Granicus compiled data from dozens and dozens of award nominations submitted as part of the Granicus 2019 Clerk Spotlight...

With next-level telematics technology, government fleets now have more insight than ever to understand where processes break down and to take control over fuel expenses. Join our complimentary webinar that will showcase how to: Identify and change excessive fuel spending behaviors Monitor and compare fuel consumption and purchases across vehicles and drivers Identify strategic savings opportunities Maximize fuel MPG with comprehensive planning...

At Carahsoft, we work with Salesforce to increase customers' and citizens' experience with government and wanted to extend an invitation to their upcoming webinar where they'll discuss how to increase digital experience and engagement seamlessly with featured key speakers. Join us on August 22 to discover how you can improve your customers' and citizens' experience with government services. Keeping citizens engaged requires a seamless digital...