Residents are expecting more transparency and communication from their local leaders than ever before. In-person engagement methods massively limit the number of people that can participate in their communities, and social media can be unreliable. When the City of Palm Desert, CA ran into these issues, they turned to an online community engagement platform.Within the first year of implementing their engagement platform, Engage Palm Desert, cit...

The SMILE Conference is the world’s premier source for training for police in the use of social media for community outreach, event management, crisis communications and investigations with social media. The 18th SMILEcon is now THREE conferences spanning six days. The iSMILE is Investigators’ SMILEcon and will feature three whole days of investigative content. iSMILE is in its second year. This is the first year for coSMILE which...

For 107 years, the International City/County Management Association (ICMA) Annual Conference is where thousands of local government management professionals have gathered to share and get new ideas, strategies, resources, and solutions for managing local governments in today’s complex environment. The 2022 ICMA Annual Conference will be held at the Greater Columbus Convention Center (GCCC), 400 N High St, Columbus, OH 43215. With four da...

COVID-19 crystalized America’s innovation imperative. MerITocracy 2022: American Innovation Forum is an event produced by MeriTalk in partnership with Hill and White House leadership as well as industry visionaries. More than a talk shop, this program will underscore the requirement for tangible outcomes and practical operational plans. MerITocracy will focus on creative thinking around critical issues that sit at the nexus of policy and...

BUILD TRUST AND CUSTOMER AFFINITY WITH EMOTIONAL INTELLIGENCE Whether you’re new to business development, you’re in a capture or supporting role, or you’re a seasoned professional, this course is for you. You will learn how to differentiate yourself by creating meaningful connections with customers and stakeholders. Secure Your Seat If You Are: Concerned about being perceived as “that” salesperson, a beltway band...

Marketing Lab 2Understand the marketing process in the government sector This week’s lab is set up to help you understand the marketing process in the government sector. LAB TOPIC: Review attendee Dream 100s Review attendee marketing emails Email marketing Strategies Who to contact What you not allowed to do Networking rules Networking events Phone strategies Associations SUBMIT DOCUMENTS:If you want your instructor to review your conten...

The Mohawk Valley is home to several major colleges, hospitals, a high-tech sector, a successful industrial park, and an expanding public airport to which they all support the ongoing economic development efforts. Behind the scenes there are many individuals who all play a vital role in our community. While every journey has a story, we will be celebrating seven local, Mohawk Valley leaders within their industry, on their pathway to success t...

Formula for Success in Government Contracting If you own a business that you want to expand from the commercial market to the government market, then this training session is for you. The government is the largest customer in the world and you should be selling your product or service to your country. Find out how you can expand your business by working with Uncle Sam. Who Should Attend: Existing business owners interested in expanding in the...

In the age of on-demand service, state and local governments are under tremendous pressure to deliver a safe and efficient citizen experience. However, governments often rely on archaic or broken systems that lead to issues like long lines, poor interactions with citizens, and lack of insight into data that create a less efficient and enjoyable visit. In this webinar, you’ll hear from Zach Zipay of QLess, who helps state and local govern...

The MMA Annual Meeting & Trade Show has many popular features: A range of informative and timely workshops Compelling and inspiring speakers A general business meeting and important policy discussions A robust Trade Show featuring the latest services and solutions for cities and towns Countless networking opportunities – and fun! The MMA’s Annual Meeting is a great opportunity for local officials to: Learn about solutions to pr...