Fully connected and integrated modern technologies are needed to help the federal government maintain productivity during times of crisis while continuing to execute agency missions. The pandemic was not planned, but agencies reacted swiftly by adapting processes and moving to maximum telework. However, agencies are beginning to establish and implement their phased return to workplace plans, and the question is: 1. How do you gain a consisten...

The effectiveness of the United States Department of Defense (DoD) Maintenance Repair Operations (MRO) directly impacts mission readiness and lethality. The orchestration of thousands of tasks, contractors, and civilians who are moving components around the globe is no small undertaking. As mission readiness rates continue to drop and equipment continues to age, the DoD must continue to evolve its MRO processes to maintain global superiority i...

The shift from “Cloud First” to “Cloud Smart” enables agencies to really think about their processes and workloads and create new workflow efficiencies along with realizing the cost efficiencies of cloud. As government has embraced cloud, they have learned it is more than simply a hosting solution. It is a way to create dynamic workflows that power digital transformation.This webinar will use examples of real-world impl...

Part 2: Automation best practices on the Now Platform—and beyondDate: Tuesday, September 15, 2020Time: 1:00 pm - 2:00 pm PT | 4:00 pm - 5:00 pm ET In this webinar we will identify the patterns of automation and how to use ServiceNow® out-of-the-box capabilities to automate across the Now Platform® as well as automating processes in other strategic platforms, including: The underlying automation patterns of delivering work deflect...

As organizations navigate the new normal, the return to workplace for employees requires careful planning and execution. The ability to deliver employees the right digital experience, addressing both workplace and workforce readiness, is essential. With ServiceNow Employee Workflows you can keep employees informed, gather feedback, automate steps for returning to work, and provide a safe, employee-ready working environment.

This demo is an introduction to the concept of Service Management, it will include topics such as incident, problem, change, knowledge base, workflow and service catalog. This high level demo will introduce you to how these concepts work on their own as well as how they can come together for a full service management experience.

We hope you’re ready to take it to the next level. Watch this live demo of what IT Service Management can do, what makes it better and how it can transform work for the better. You’ll learn how to consumerize the Self-Service Portal for end users, enabling your employees to find answers and stay connected from anywhere. We demonstrate how to report incidents and follow that incident to its root cause through Problem Management and...

Today’s business landscape is asking companies to fast-track their digital transformation. Customers are asked to decide quickly, act now and transform fast. Staying current on the latest ServiceNow release is one of the easiest ways to be on top of innovation and applying it quickly to your business. This webinar will help you understand how you can: Fast track your innovations when you upgrade Upgrade in advance with the Early Release...

Steps toward a smarter, faster ServiceNow implementation To make your world of work, work better, you rely on a lot of information from different parts of ServiceNow. But what if you had all of the information you need in one place—for your workplace and for you? And what if you could access what you need based on role, workflow, or a simple Google-like search? And what if you could discover things you didn’t even know that you nee...

A three-part series: Managing digital risk and beyond Digital transformation is a critical priority for many companies across most industries, and it’s more than a catchphrase. Digital transformation is truly changing consumer and business experiences. Through a series of webinars, we’d like to create a common understanding of digital risk, how to successfully manage it, and demonstrate how easy it is for everyone to participate in...