With significant increases in both public record request volume and response complexity, spending excess time on requests for audio and video will inevitably shift staff focus from other priorities. From fielding the initial request online to flying through an automated redaction process and providing a secure, defensible response, communities across the country have embraced technology to simply the request management process for public recor...

Creating seamless customer experiences (CX) has become vital for organizations looking to impact agency service adoption. Understanding and taking the steps to reduce barriers that prevent digital service adoption requires government agencies to provide intuitive and thoughtful digital experiences that guide individuals through the enrollment process. Join Granicus for a complimentary webinar where experts will explore common barriers that imp...

Successful digital service adoption begins long before submitting a form. Agencies best position themselves to ensure seamless adoption when they create awareness campaigns highlighting program benefits, and journey map the user’s experience through the process. Join Granicus for a complimentary webinar that underscores the value of multi-channel, customized communications strategies that attract individuals to program enrollment. Specif...

Service request management solutions, such as non-emergency 311 requests, give governments the means to deliver services more efficiently and effectively. Through user-friendly interfaces, intuitive navigation, and self-service options, residents can interact with government agencies in a more convenient and streamlined manner with Granicus’ OneView. Specifically, attendees will learn about: Understanding the benefits of digitizing 311 s...

A recent study cites that, “difficulty finding information and clarity of communications are the primary drivers of customer burden". A similar study cites, "39% of SLG leaders grade their department’s ability to deliver excellent, equitable, and secure citizen services an 'A'”. Alleviating customer burden can be challenging. Join Granicus for a complimentary webinar to hear from a government experience expert about how antic...

Digitizing government services provides a unique opportunity to engage and serve the public. Prioritizing multi-channel outreach strategies has helped agencies to better engage with their vast audiences and underserved communities. Building an inclusive, transparent government starts with strategic communications that reach people where they are most. Governments benefit from creating thoughtful interactions that provide updates to enhance the...

Governments face challenges when trying to manage public records requests using only spreadsheets, emails, or other manual methods. These tools aren’t seamless or intuitive, and don’t offer any relief from continuous increases in public records request complexity. Join Granicus for a complimentary webinar to proactively take your organization’s public records request management process to the next level and learn the efficien...

8 Barriers of Digital Service Adoption Positive government agency service adoptions are becoming increasingly important as government agencies focus on creating seamless customer experiences (CX). Reducing barriers to digital service adoption and ensuring more users successfully switch requires government agencies to provide intuitive digital experiences that thoughtfully guides individuals through the process. In this session, experts will ex...

Like any strong relationship, long-lasting resident connections require two-way communications. While some current government-to-constituent experiences feel more like speed-dating, effective experiences require more long-term investment. As more governments are building robust web properties, digital services, and multi-channel communications, they’re also turning to feedback tools to capture real-time input from residents. Benefit from...

Thanks to the Executive Order (EO) that took effect earlier this year, customer experience (CX) in government has been the hot topic of 2022. But does your agency have a strategy to advance your civic engagement goals, continue your digital transformation, and ensure equitable access? Our panel of experts will explore how civic engagement has evolved in 2022 to meet modern expectations, as well as provide best practices for driving authentic c...