Do you think hybrid work doesn’t work? Well, the data disagrees when organizations take a human-centric work design approach. Executive leaders can achieve breakthroughs with human-centric work design attributes such as flexible work experiences, intentional collaboration and empathy-based management. Implementing an agile adaptive approach during times of tightening environments can help executives determine which model is right for att...

Ongoing unpredictability and the complexity of macro disruptors in today’s business environment puts the general counsel (GC) at the center of corporate response. The GC often steps into the role of the most trusted advisor to the CEO and board chair. It also plays a key role in synthesizing changing public expectations of corporate behavior, strengthening internal governance, and providing clarity on legal and compliance risk. Join this...

CIOs and other C-suite leaders across industries and the globe wrestle with the same dominant question: How do you maintain growth in tough economic times, and avoid the mistakes of recent economic downturns? Top organizations determine the right investments to make, even as pressure mounts to scale back costs. They also look across and outside their industries for best practices, and find innovative ways to attract and retain top talent. Join...

In terms of diversity, equity, and inclusivity (DEI), the sales function has a branding problem. However, obtaining diverse talent is only a portion of the challenge. Retaining talent and allowing people to flourish is another. Despite the fact that 86% of sellers work for organizations that promote DEI, sellers report that bias and discrimination are still a part of their daily work. In fact, 25% of salespeople report witnessing or experienci...

Negotiations on large cloud infrastructure and platform services (CIPS) agreements often involve substantial commitments and risk. Each cloud vendor has its own set of standards and exceptions that implicate the pricing outcome. Vendors like Microsoft Azure, Google and Amazon Web Services contain differing commercial characteristics that can materially affect your CIPS contract. Join this complimentary webinar where you will understand the cri...

Despite 2022 having fewer lockdowns than prior years, supply chain issues, inflationary pressures and talent shortages hit most retail categories, making consistent growth difficult to attain. Economic headwinds are expected to remain in 2023, which will force retail marketers to double down on digital marketing best practices to drive efficiency and growth. Join this complimentary webinar where Gartner experts explore best-in-class retail dig...

When it comes to capturing direct customer feedback, surveys are the Voice of the Customer (VoC) tool of choice by customer service and support leaders. In fact, 94% of service organizations report that they have launched customer surveys, and they expect that number to increase in the future. However, customer survey pitfalls create issues with the value of the customer data collected. To truly understand the complete customer experience and...

Today’s leading CIOs are more than technology experts. They’re cross-functional change-makers, guiding business strategy at the highest level while building the culture and digital dexterity to support innovation. Gartner CIO Leadership Forum offers an unrivaled experience for this new type of leader — a place to dissect the challenges and opportunities of digital business among select peers and drive critical enterprise prio...

CIOs and IT leaders must consider how to better connect customers with employees using a more intuitive user experience across multiple platforms to create a total experience (TX). While leaders must contend with constrained resources, the potential benefit of a successful TX strategy is substantial. Total experience interlinks customer experience (CX), employee experience (EX), user experience (UX) and multiexperience (MX) to create a shared...

When your organization is looking to select a financial planning and analysis (FP&A) solution, there are many components that should be considered, such as data governance, data privacy regulations, and cross-functional collaboration requirements. It is essential for CFOs to evaluate which vendors are most equipped to provide effective technology solutions for their FP&A procedures. Join this free finance webinar in which a Gartner exp...