Discussion Topics: Choose the best pricing metric for your offering Address customer expectations for volume discounting Decide if a freemium strategy or free trial is right for you Suboptimal pricing approaches can reduce margins and hinder growth for technology providers. Setting the optimal price is critical to winning new customers and maximizing profits, and how you determine the price can be even more important than the price itself. In...

Discussion Topics: Know the symptoms/signs of burnout, especially when employees are remote Identify what to adjust in the way work gets done to mitigate burnout Discover strategies to improve your team’s psychological safety EDT: 1:00 p.m. | BST: 18:00As we continue to emerge from the pandemic, we hope that things will “get back to normal” soon. Yet, our employees are tired, and there is relentless pressure to provide more t...

Discussion Topics: Why the Cloud Data Management Capabilities (CDMC) framework was established Which 70 organisations are part of the CDMC initiative How the CDMC framework will benefit organisations across the world this year BST: 11:00 a.m. (London) | EDT: 6:00 a.m. (New York)Data powers the digital economy, and so it demands a consistent platform and framework for accessing, processing and protecting that data. More and more organisations u...

Discussion Topics: 6 key forces that will drive change and disruption in the tech provider industry by 2025 Impacts of the 6 key forces across various aspects of the tech provider industry Decisions and actions to take now to seize the long-term opportunities EDT: 11:00 a.m. | BST: 16:00The pressure to deliver results in the short term makes it hard for tech providers to prepare for the long term. It is vital that tech providers ensure they un...

Discussion Topics: Get a glimpse into the postpandemic world Alter your application strategies to prepare for a hybrid new reality Be aware of the leading risks involved EDT: 10:00 a.m. | BST: 15:00The COVID pandemic’s disruption forced enterprises to rapidly pivot their application strategies. As we look ahead to a postpandemic world, an even more threatening pivot awaits us, and those that fail to prepare for it could face significant...

Discussion Topics: Best practices to factor the COVID-19 vaccine into your strategy and return-to-work plans Benchmarking how the vaccine impacts Gartner clients’ strategies and plans Peer perspectives from legal and compliance leaders on key strategic issues EDT: 11:00 a.m. | BST: 16:00 The urgent, large-scale delivery of COVID-19 vaccines represents the next challenge in an already unprecedented pandemic. Legal, compliance, risk manage...

Discussion Topics: Explore the advantages of Gartner's new Emerging Technologies and Trends (ETT) research How technology and service providers can anticipate and integrate emerging technologies Use Emerging Technologies and Trends (ETT) research to accelerate your decision making AEST: 3:00 p.m. (Sydney) | EDT: 1:00 a.m. (New York)Leaders in Technology and Service Provider organisations face great opportunity and intense disruption from emerg...

Discussion Topics: Learn the three primary self-service failure points that drive assisted-service contact volume Use search engine optimization and website design to contain more customers in self-service Rethink the digital self-service strategy to account for all three failure points Containing customers in self-service provides tremendous cost-savings for service organizations, with self-service averaging just 10 cents per contact compared...

Discussion Topics: Why megatrends matter so much The 10 megatrends that will most impact your strategic plans How to use megatrends for your business and technology planning EDT: 10:00 a.m. | BST: 15:00Megatrends can be political, technical, or social. They last for a decade or more, with a broad impact on business and society. They influence which technologies and digital business strategies will be successful, which vendors prosper or strugg...

Discussion Topics: Build a risk-balanced, cost-optimized operating models that deliver segmented customer service Transcend the status quo of bottom-line profits by becoming a purpose-driven organization Create a multi-year, integrated digital supply chain strategy and roadmap Why do the best supply chains gain a competitive advantage during disruptive times? According to a recent Gartner survey, 97% of respondents said they experienced a disr...