Technical architects must understand the health and performance of mission-critical technical services to effectively support organizational objectives. Detecting and resolving service problems before they impact those objectives is a formidable challenge. Monitoring, observability, and AIOps equip organizations with the necessary measures and mechanisms to detect, understand and resolve critical technical problems. Join this complimentary Gar...

Franchising digital delivery is proven to be an effective way to democratize digital delivery in a safe and secure manner (i.e. democratization ‘by design’). With this method, co-owning the production of digital capabilities with business/corporate areas yields better returns on digital investments but requires a smart co-design along with the C-suite. CIOs have to engage strategically with CXOs to determine the business outcomes t...

Chief information officers (CIOs) are responsible for developing IT strategies that facilitate and drive enterprise transformation, as well as ensuring that those strategies are effectively implemented. Effectively communicating the IT strategy to stakeholders is critical to securing the right support, funding and other resources needed to deliver on the plan. CIOs who struggle to personalize their strategic plan communications to their audien...

By 2028, 30% of global companies will invest in early-stage, innovative technologies to generate new revenue streams and outperform the competition. However, organizations lack a systematic approach to predict a technology’s potential to thrive, preventing them from making bold strategic investment decisions. Gartner’s Technology Thrivability Index is a self-assessment framework that measures the potential of technologies to thrive...

Although many organizations have enthusiastically embraced the importance of customer experience (CX), few have been able to turn it into a competitive advantage. Gartner research shows that most companies have hit a customer experience plateau. How do you get over that plateau and turn CX to your advantage? Join this complimentary Gartner customer experience webinar as Gartner expert Ilona Hansen delves into the fundamentals of customer exper...

Today’s “undisciplined business environment” makes it a challenge to create and manage an effective business strategy, as organizations contend with competing challenges and opportunities arising from different angles and speed. Both public and private organizations report they struggle to obtain the right human resources needed to address the difficulties posed by an unstable, changing environment. They also must harness the...

Nearly 83% of human resources leaders say they struggle to find enough talent with the necessary skills, and only 44% of employees report that career development at their organization is effective at facilitating employee growth. In this context, over 90% of organizations are considering or implementing shifts to skill-based talent management. Technology vendors and consultancies have taken notice, packaging their solutions and services around...

How do you determine which emerging technology will most impact your organization and market? The Gartner Emerging Tech Impact Radar highlights more than 650 emerging technologies and trends with the most potential to disrupt a broad cross-section of markets. Join this complimentary Gartner emerging tech webinar as Gartner experts Tuong Nguyen and Danielle Casey spotlight the most impactful emerging technologies and trends through four key the...

How do you determine which emerging technology will most impact your organization and market? The Gartner Emerging Tech Impact Radar highlights more than 650 emerging technologies and trends with the most potential to disrupt a broad cross-section of markets. Join this complimentary Gartner emerging tech webinar as Gartner experts Tuong Nguyen and Danielle Casey spotlight the most impactful emerging technologies and trends through four key the...

Many organizations struggle with implementing organizational change initiatives, with reports of 50% to 90% failing to deliver the desired results. This begs the question, “Are our approaches to organizational change still appropriate in the 2020’s?”. The answer is no. Today’s organizational change can no longer be designed and managed as a discrete episode of activity (would “a single event” make more sense...