Discussion Topics: Hear how your peers evaluate more than 200 AI business opportunities See how the Gartner Use Case Prism aids storytelling and optimizing your AI investments Use the Gartner Use Case Prism to spark much-needed conversations among stakeholders EDT: 9:00 a.m. | BST: 14:00At the core of a successful artificial intelligence (AI) strategy, lies a solid understanding of the options for where it can best help your business. But gath...

Discussion Topics: Typical examples of a non-smart spending culture in IT How CIOs can raise awareness about the importance of a smart spending culture Actions CIOs must take out to develop a sustainable smart spending culture EDT: 10:00 a.m. | BST: 15:00Cost-cutting during a recession and generous spending in times of prosperity are short-term actions that can harm the longer-term growth of the enterprise. CIOs must build a culture of smart s...

Discussion Topics: The 6 forces driving change and disruption for tech CEOs as they look towards 2025 Impacts for tech CEOs as they respond to key market forces Adopt pragmatic actions to best position your organization for 2025 EDT: 10:00 | GMT: 15:00 As we look to 2025, market changes and disruptions will present six forces that impact the very definition of what it means to be a technology and service provider. Tech CEOs must proactively un...

Discussion Topics: The increasing importance of diversity, equity and inclusion for supply chain leaders Diversity and inclusion priorities and specific actions for supply chain leaders Pipelines and inclusion efforts for people of color in supply chain organizations EDT: 10:00 a.m. | BST: 15:00The 2021 Supply Chain Diversity, Equity & Inclusion report, a survey by Gartner and the Association for Supply Chain Management (ASCM), aims to mea...

Discussion Topics: How the perceived value of I&T drives the degree of centralization or decentralization How a high degree of commonality drives greater centralization and wide variations drive decentralization How to diagnose I&T structure and operating model as the barriers to achieving optimum value EDT: 11:00 a.m. | BST: 16:00There is no ideal structure that dictates the optimum number of IT organizations an enterprise should have...

Discussion Topics: Discover the new employment deal that fuels higher-performing organizations Harness your employees’ growing interest in diversity to make an impact Improve customer experience with a better customer-facing employee experience Understand how decisions on managing people costs affect employees and the company EDT: 10:00 a.m. | GMT: 14:00The adrenaline that kept employees engaged and producing as the crisis unfolded is gi...

Discussion Topics: Why businesses must expand internal and external data sharing right now Drive business value and competitive differentiation with trust-based data sharing Examples of data-sharing collaborations across the public and private sectors EDT: 10:00 a.m. | GMT: 14:00Accelerating digital business is a critical executive priority right now. Nearly 70 percent of close to 2000 respondents to the Gartner 2021 Board of Directors Survey...

Discussion Topics: Use the Gartner Magic Quadrant for CS BPO to evaluate potential outsourcing partners Understand the impact of COVID-19 on the CS BPO market Identify what considerations to prioritize when deciding on a CS BPO service provider EDT: 11:00 a.m. | GMT: 15:00The customer service (CS) business process outsourcing (BPO) industry is well-diversified, with vendor offerings ranging from primary traditional voice services to advanced d...

Discussion Topics: How employers and HR leaders are supporting the vaccination of their workforce Identify and break down barriers blocking your workforce from the COVID vaccine Prepare to lead your organization’s COVID vaccine response EST: 11:00 a.m. | GMT: 16:00 According to a recent Gartner poll, 90% of organizations will encourage employees to obtain the vaccination. As a result, organizations are evaluating and prioritizing opportu...

Discussion Topics: Understand how 2020 changed legal and compliance risk management Benchmark your 2021 legal and compliance risks and priorities Discover best practices for improving risk oversight and reporting in 2021 EDT: 10:00 a.m. | GMT: 14:00We witnessed an unusually high number of fast-moving trends in 2020, including a growing set of employee liability and privacy issues, heightened stakeholder expectations of employee behavior, and i...