Discussion Topics: Explore the advantages of Gartner's new Emerging Technologies and Trends (ETT) research How technology and service providers can anticipate and integrate emerging technologies Use Emerging Technologies and Trends (ETT) research to accelerate your decision making AEST: 3:00 p.m. (Sydney) | EDT: 1:00 a.m. (New York)Leaders in Technology and Service Provider organisations face great opportunity and intense disruption from emerg...

Discussion Topics: Learn the three primary self-service failure points that drive assisted-service contact volume Use search engine optimization and website design to contain more customers in self-service Rethink the digital self-service strategy to account for all three failure points Containing customers in self-service provides tremendous cost-savings for service organizations, with self-service averaging just 10 cents per contact compared...

Discussion Topics: Why megatrends matter so much The 10 megatrends that will most impact your strategic plans How to use megatrends for your business and technology planning EDT: 10:00 a.m. | BST: 15:00Megatrends can be political, technical, or social. They last for a decade or more, with a broad impact on business and society. They influence which technologies and digital business strategies will be successful, which vendors prosper or strugg...

Discussion Topics: Build a risk-balanced, cost-optimized operating models that deliver segmented customer service Transcend the status quo of bottom-line profits by becoming a purpose-driven organization Create a multi-year, integrated digital supply chain strategy and roadmap Why do the best supply chains gain a competitive advantage during disruptive times? According to a recent Gartner survey, 97% of respondents said they experienced a disr...

Understand the latest emerging risks affecting the corporate landscape Identify industry-specific perceptions of emerging risk Recognize factors that drive decisions around the postpandemic working models EDT: 10:00 a.m. | BST: 15:00Organizations that ignore emerging risks could be caught off-guard and unprepared for uncertainty that may lie just a little further beyond the horizon than typical enterprise risks. This complimentary webinar del...

Discussion Topics: Use storytelling to enable business growth Learn why the one-page strategy is more effective than traditional approaches Find the right model for thinking about storytelling and investment in business capabilities EDT: 11:00 a.m. | BST: 16:00 Let’s get your strategy down to one page. Yes, one page. Creating a strategy used to be an arduous and lengthy process that lasted months and resulted in a document that was hundr...

Discussion Topics: Adapt to changing skills requirements Prepare for the future of work Gain new insights from labor market data with Gartner TalentNeuron EDT: 11:00 a.m. | BST: 16:00The COVID-19 pandemic accelerated digital transformation, and that brought workforce issues that were once years in the future to the front and center. CHROs and talent directors must face the reality that new skills per role are increasing by 6% annually, while 2...

Discussion Topics: Engage stakeholders to be clear about their business questions, purpose and expected outcomes Discover and communicate data and analytics requirements for business use cases Linking data and analytics requirements to specific actions and measurable business outcomes EDT: 10:00 a.m. | BST: 15:00 A successful data-driven culture requires effective data literacy. So, how do you establish true data literacy in your organization?...

Discussion Topics: Understand the elements of inclusion and the role of leaders to drive cultural impact Promote collective ownership of DEI and demonstrate inclusive behavior Resolve workplace issues through reporting EDT: 11:00 a.m. | BST: 16:00Diversity, equity, and inclusion (DEI) surged as a priority in 2020, driven in part by heightened political, cultural, and social movements, dramatically reshaping expectations of organizations and go...

Discussion Topics: Why digital disruption is a critical discipline What you must do to successfully cope with digital disruption The 7 major disruptions you need to know AEST: 2:00 p.m. (Sydney - 5 May) | EDT: 12:00 a.m. (New York - 5 May) As digital projects move from optimization to transformation, the ability to disrupt becomes critical. To cope with digital disruption, you must be able to recognize, prioritize and respond in the right way....