Discussion Topics: How the perceived value of I&T drives the degree of centralization or decentralization How a high degree of commonality drives greater centralization and wide variations drive decentralization How to diagnose I&T structure and operating model as the barriers to achieving optimum value EDT: 11:00 a.m. | BST: 16:00There is no ideal structure that dictates the optimum number of IT organizations an enterprise should have...

Discussion Topics: Discover the new employment deal that fuels higher-performing organizations Harness your employees’ growing interest in diversity to make an impact Improve customer experience with a better customer-facing employee experience Understand how decisions on managing people costs affect employees and the company EDT: 10:00 a.m. | GMT: 14:00The adrenaline that kept employees engaged and producing as the crisis unfolded is gi...

Discussion Topics: Learn about the fundamental rules of RPA Measure benefits, total cost of ownership (TCO), and associated key metrics Understand how to build a successful governance model EDT: 10:00 a.m. | GMT: 14:00In a post-pandemic world, business and IT leaders continuously strive to address and reduce business risk by effectively applying Robotic Process Automation (RPA) to automate paper-based processes. Join this complimentary webinar...

Discussion Topics: Why businesses must expand internal and external data sharing right now Drive business value and competitive differentiation with trust-based data sharing Examples of data-sharing collaborations across the public and private sectors EDT: 10:00 a.m. | GMT: 14:00Accelerating digital business is a critical executive priority right now. Nearly 70 percent of close to 2000 respondents to the Gartner 2021 Board of Directors Survey...

Discussion Topics: Use the Gartner Magic Quadrant for CS BPO to evaluate potential outsourcing partners Understand the impact of COVID-19 on the CS BPO market Identify what considerations to prioritize when deciding on a CS BPO service provider EDT: 11:00 a.m. | GMT: 15:00The customer service (CS) business process outsourcing (BPO) industry is well-diversified, with vendor offerings ranging from primary traditional voice services to advanced d...

Discussion Topics: How employers and HR leaders are supporting the vaccination of their workforce Identify and break down barriers blocking your workforce from the COVID vaccine Prepare to lead your organization’s COVID vaccine response EST: 11:00 a.m. | GMT: 16:00 According to a recent Gartner poll, 90% of organizations will encourage employees to obtain the vaccination. As a result, organizations are evaluating and prioritizing opportu...

Discussion Topics: Understand how 2020 changed legal and compliance risk management Benchmark your 2021 legal and compliance risks and priorities Discover best practices for improving risk oversight and reporting in 2021 EDT: 10:00 a.m. | GMT: 14:00We witnessed an unusually high number of fast-moving trends in 2020, including a growing set of employee liability and privacy issues, heightened stakeholder expectations of employee behavior, and i...

Discussion Topics: Support workers’ needs for meetings and collaboration in the post-pandemic landscape Measure productivity of workers in ways that meet the least resistance but still deliver value Know the three typical worker types, and plan for workers’ changing attitudes toward workspaces The workplace will be forever changed post-pandemic, and IT and business leaders, including HR executives, must reach deep into their toolse...

Discussion Topics: Identify opportunities to be a more data-driven public sector organization Use modern data & analytics practices for evidence-based policy and operations Cultivate a data-driven culture and establish the necessary organizational capabilities EST: 10:00 a.m. | GMT: 14:00 Public sector organizations increasingly seek to take advantage of the opportunities that digital business promises. However, they must contend with sign...

Discussion Topics: Assess the talent landscape to make competitive locations decisions Identify in-demand skills and where to find them Drive executive buy-in for informed location decisions, keeping strategic sourcing in mind As 87% of businesses rethink their location strategies, few are prepared with process or data to make decisions that will impact the organization for years to come. Location decisions made without considering talent requ...